Account management FAQs

Last Updated: Mar 14, 2018

Why do I have to select country/region when I sign up with Alibaba Cloud?

Alibaba Cloud requires you to select the country/region when you sign up to provide you with the localized purchase and billing experience. Therefore, you must select a country/region where you have a valid mobile phone number and billing address.

What can I do if I do not receive the verification email during registration?

Check your spam emails, as the email may be blocked by the email proxy server. In that case, add to your whitelist.

If you still cannot receive the verification email, contact us at and mention your email ID and the operation time in the email.

Why do I have to provide my phone number during registration?

We authenticate your identity with your phone number to prevent your Alibaba Cloud account from any frauds and malicious computer programs.

You must provide your local phone number.

For verification purpose, we send you a code through a text message or a phone call. You must enter the code (as is) once you receive it.

Can my phone number belong to a different country/region than the country/region that I have signed up in?

No. Your phone number must belong to the country/region you are residing in at the time when you sign up.

What can I do if I do not receive a text message or a call?

Note: Only mobile phone numbers with the valid country code are acceptable.

Alibaba Cloud supports global phone verification services, but the communication service may vary from different countries and regions based on the particular service providers. If you do not receive a call or a text message, make sure that you have a fair network connectivity. If the network is not the problem, write to us at and attach a screenshot of your registration page, which helps in locating the error and fixing the issue in much lesser time.

Do I have to add a payment method when signing up an account?

No, payment method is not required when signing up. However, it is required when purchasing products and services on Alibaba Cloud.

If you intend to make any purchase, you must either add a credit card or PayPal account to the Alibaba Cloud account.

For Alibaba Cloud VIP customers, you can use credit payment or offline payment methods. Open a ticket or contact your business developer to enable any of these payment methods.

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