All Products
Search
Document Center

:What do I do if the error message "Remote Desktop cannot verify the identity of the remote computer" appears when I connect to a Window instance from a Mac device?

Last Updated:Mar 17, 2023

This topic describes the issue that the error message "Remote Desktop cannot verify the identity of the remote computer" appears when you connect to a Window instance from a Mac device.

Problem description

When you connect to a Windows instance from a Mac device, you are prompted with the Remote Desktop cannot verify the identity of the remote computer error message.

Cause

The security group policies are incorrectly configured on the Windows instance. As a result, you cannot connect to the Windows instance from a Mac device.

Solution

  1. Connect to the Windows instance by using Virtual Network Computing (VNC).

    For more information, see Connect to a Windows instance by using a password.

  2. Right-click the image icon and select Run. In the Run dialog box, enter gpedit.msc to start Local Group Policy Editor.

  3. In the Local Group Policy Editor window, choose Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Security.

  4. In the Security directory, double-click Require use of specific security layer for remote (RDP) connections.

  5. In the dialog box that appears, select Enabled, set Security Layer to RDP, and then click OK.

  6. Run the following command to update Group Policy settings and apply the preceding configurations.

    1. Right-click the image icon and select Run. In the Run dialog box, enter cmd to start Command Prompt.

    2. Run the gpupdate command to update Group Policy settings.

  7. Connect to the instance again and make sure that the issue is resolved.