Set the 404 page

What is the 404 page

When a client requests Web services through a browser, the Web service returns a 404 Not Found error message if the requested URL does not exist. This error commonly occurs when the client requests an incorrect URL or the previously requested URL has been deleted from the server.

Why does the 404 page need to be set

The default 404 page preset by the Web server is unsightly. You can design and upload a 404 error page as required to improve user experience. A custom 404 page can contain the following content (example):

  • A jump link, such as “Back to index page”.
  • A prompt indicating that the visitor enters an incorrect URL and asking the visitor to enter the URL again
  • A prompt asking the visitor to submit the invalid link to the administrator
  • Public service announcement (PSA)

Set a custom 404 page

You can set a custom 404 page on the Web Hosting console.


You have designed a 404 page file and upload it to the Web Hosting using FTP.


  1. Log in to the Web Hosting console.

  2. Find the Web Hosting that needs to be redirected in the Web Hosting list and click Manage in the Operations column.manage

  3. Click Environment Settings > 404 Page Settings in the navigation tree.404page

  4. Select the designed 404 page and click Submit.

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