Why I failed the product verification?

Last Updated: Jan 09, 2018

After you submit product verification information, if you see prompts like Invalid product information, ICP filing information already submitted, or other such prompts, this means product verification failed.

Causes of verification failure and troubleshooting methods:

  • If the information you entered is incorrect, the system prompts Invalid product information. In this case, verify that the selected product type matches the product you purchased. For an ECS instance, select Alibaba Cloud and use the ICP Filing service number for verification.

  • If the system prompts A website ICP Filing application has already been submitted for this product. The ICP Filing subject quantity limit has been reached. Please switch to another product, this means that the current server has reached its ICP Filing subject quota. In this case, we recommend that you switch to another server for product verification.

  • If the system prompts Product information verification failed. Interface exception, this means the ICP Filing service number is invalid. In this case, verify that the server you used to apply for the ICP Filing service number has not expired. If the server has expired, the service number is invalid. In this case, apply for a ICP Filing service number using a valid server.

For more server-related issues, see Alibaba Cloud server FAQs.

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