Why I failed the product verification?

Last Updated: Apr 04, 2018

After you submit product verification information, if you see prompts like Invalid product information, ICP filing information already submitted, or other such prompts, this means product verification failed.

Causes of verification failure and troubleshooting methods:

  • If the information you entered is incorrect, the system prompts Invalid product information. In this case, verify that the selected product type matches the product you purchased. For an ECS instance, select Alibaba Cloud and use the ICP Filing service code for verification.

  • If the system prompts A website ICP Filing application has already been submitted for this product. The ICP Filing subject quantity limit has been reached. Please switch to another product, this means that the current server has reached its ICP Filing subject quota. In this case, we recommend that you switch to another ECS instance for product verification.

  • If the system prompts Product information verification failed. Interface exception, this means the ICP Filing service code is invalid. In this case, verify that the ECS instance you used to apply for the ICP Filing service code has not expired. If the ECS instance has expired, the service code is invalid. In this case, apply for an ICP Filing service code using a valid ECS instance.

For more server-related issues, see Alibaba Cloud server FAQs.

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