The following are FAQs related to ICP Filing review.

How long does the ICP Filing review take?

You can log on to the Alibaba Cloud ICP Filing system to view your filing status. The ICP Filing review is conducted by Alibaba Cloud and the local communications administration.

By Alibaba Cloud
  • Preliminary review: Once you submit an application, Alibaba Cloud team reviews the application within one business day. If any problem is found in your ICP Filing information, we contact you by phone. Alibaba Cloud calls: 95187, 0571-88158388, 0571-26891245.

  • Website administrator facial verification photo review: After the facial verification photo is uploaded, Alibaba Cloud team reviews the application within one business day.

  • Submit to the communications administration: After the ICP Filing information passes the Alibaba Cloud review, Alibaba Cloud team submits your application to the communications administration within one business day.

By the local communications administration: The review time generally ranges from 3 to 20 business days. After the application is submitted to the local communications administration office, you can log on to the ICP registration agent system to view the estimated review time. The review result is sent to you by a text message and an email.

What do I do once my application passes the preliminary review?

After your application passes preliminary review, log on to the ICP Filing system for information on how to proceed, as different communications administration offices have different requirements.

You must provide a photo of the website administrator as required. If the system prompts that you must mail the verification materials, mail these materials according to the requirements displayed.

ICP Filing documents mailing address

You must mail three piece of "ICP Filing authenticity statement" to Alibaba Cloud. Copied pieces are not acceptable.

See How to fill the ICP Filing authenticity statement form .

Mailing address: F20, Tower A, Morgan Center, No. 8 Lincheng West Road, Guanshanhu District, Guilin City, Guizhou Province

Addressee: Alibaba Cloud Information Authentication Division

Phone No.: 18586949808 (working hours: 09:00-18:00 on statutory business days)

Postal code: 550081

After we get your documents, we will upload them to the system in one to two workdays. The result is sent to you by a text message and an email.

The review status has not been updated after a long time. What do I do?

  • If your application is being reviewed by the local authority, wait patiently for the communications administration to approve your application. You cannot perform any operations when the local authority is reviewing your ICP Filing information. The review period varies across communications administrations, generally it is 3 to 20 business days.

  • If your application is being reviewed by Alibaba Cloud, it takes one or two business days. Keep you phone reachable, because we may call you for information confirmation.

If the Alibaba Cloud review lasts for more than 3 business days, open a ticket to consult ICP Filing team.

Alibaba Cloud ICP Filing line: 95187 to 3.

How do I recall my ICP Filing application while review is in process?

  • If you have just submitted your information for preliminary review or your ICP Filing order has passed Alibaba Cloud’s preliminary review, but no subsequent operations have been performed, you can log on to the Alibaba Cloud ICP Filing system (available in Chinese only) and click Withdraw ICP Filing on the homepage. After selecting the reason for withdrawal, click the Withdraw button at the bottom of the page.

  • If your application has already been submitted to the communications administration, you cannot withdraw it. You must wait for the communications administration to complete the review.