This topic describes common causes for failures to access a website by using its domain name and how you can resolve these issues.

Failed to access a website because the domain name has expired

  • Cause: The domain name has expired, and the Domain Name System (DNS) records of the domain name are disabled. As a result, the website to which the domain name points cannot be accessed.
  • Solution: Check the validity period of the domain name on the WHOIS page. If the domain name has expired, renew it. For more information, see Renew a domain name. After the domain name is renewed, the resolution service will be resumed for the domain name within 24 to 48 hours.

Failed to access a website because the domain name has expired and requires renewal

  • Cause 1: The domain name has expired and has not been renewed.

    Solution: Log on to the Alibaba Cloud Domains console by using the Alibaba Cloud account to which the domain name belongs, and renew the domain name. For more information, see Renew a domain name.

  • Cause 2: The domain name has been renewed after it expired, but the local DNS cache has not been refreshed. As a result, the domain name resolution is not working.

    Solution: Clear the browser cache or use another browser.