If you receive an email or SMS message that notifies you of a connection exception of a Hybrid Backup Recovery (HBR) backup client, we recommend that you check the running status of the client and the network connectivity to ensure smooth data backup and recovery.

Check the running status of the HBR backup client

Check the status of the HBR backup client if it fails to be upgraded or connected. If the client is not running as expected, we recommend that you uninstall and then reinstall the client. For more information about how to check the running status of an HBR backup client in Windows or Linux, see How can I check the running status of a backup client?.

Check the network connectivity

The following table lists the public and internal endpoints of HBR in different regions.

Region Public endpoint Internal endpoint
China (Hangzhou) https://hbr.cn-hangzhou.aliyuncs.com https://hbr-vpc.cn-hangzhou.aliyuncs.com
China (Shanghai) https://hbr.cn-shanghai.aliyuncs.com https://hbr-vpc.cn-shanghai.aliyuncs.com
China (Qingdao) https://hbr.cn-qingdao.aliyuncs.com https://hbr-vpc.cn-qingdao.aliyuncs.com
China (Beijing) https://hbr.cn-beijing.aliyuncs.com https://hbr-vpc.cn-beijing.aliyuncs.com
China (Zhangjiakou) https://hbr.cn-zhangjiakou.aliyuncs.com https://hbr-vpc.cn-zhangjiakou.aliyuncs.com
China (Hohhot) https://hbr.cn-huhehaote.aliyuncs.com https://hbr-vpc.cn-huhehaote.aliyuncs.com
China (Shenzhen) https://hbr.cn-shenzhen.aliyuncs.com https://hbr-vpc.cn-shenzhen.aliyuncs.com
China (Chengdu) https://hbr.cn-chengdu.aliyuncs.com https://hbr-vpc.cn-chengdu.aliyuncs.com
China (Hong Kong) https://hbr.cn-hongkong.aliyuncs.com https://hbr-vpc.cn-hongkong.aliyuncs.com
Singapore https://hbr.ap-southeast-1.aliyuncs.com https://hbr-internal.ap-southeast-1.aliyuncs.com
Australia (Sydney) https://hbr.ap-southeast-2.aliyuncs.com https://hbr-vpc.ap-southeast-2.aliyuncs.com
Malaysia (Kuala Lumpur) https://hbr.ap-southeast-3.aliyuncs.com https://hbr.ap-southeast-3.aliyuncs.com
Indonesia (Jakarta) https://hbr.ap-southeast-5.aliyuncs.com https://hbr-vpc.ap-southeast-5.aliyuncs.com
Japan (Tokyo) https://hbr.ap-northeast-1.aliyuncs.com https://hbr.ap-northeast-1.aliyuncs.com
Germany (Frankfurt) https://hbr.eu-central-1.aliyuncs.com https://hbr.eu-central-1.aliyuncs.com
US (Silicon Valley) https://hbr.us-west-1.aliyuncs.com https://hbr.us-west-1.aliyuncs.com
China East 2 Finance https://hbr.cn-shanghai-finance-1.aliyuncs.com https://hbr-vpc.cn-shanghai-finance-1.aliyuncs.com