If you cannot find your instance in the ApsaraDB for MongoDB console, see the following table.

Possible cause Troubleshooting
You selected the wrong region in the console. Follow these steps to select the correct region:
  1. Log on to the ApsaraDB for MongoDB console.
  2. In the top navigation bar, select the region where your instance resides.Select a region
Your instance does not belong to the instance list you selected. Follow these steps to switch to the instance list:
  1. Log on to the ApsaraDB for MongoDB console.
  2. In the top navigation bar, select the region where your instance resides.
  3. In the left-side navigation pane, click Replica Set Instances or Sharded Cluster Instances.
    Note Standalone and replica set instances both appear on the Replica Set Instances page.
The instance list in the ApsaraDB for MongoDB console was not updated or was updated before your instance was created. Wait several minutes and then update the instance list to check whether the instance appears on the Replica Set Instances or Sharded Cluster Instances page.
Resources are insufficient.

The system may fail to create your instance due to insufficient resources. In this case, your payment is refunded. You can check the refund on the Orders page.

After you confirm the refunded fees, you can try to create your instance in another region or zone. If you cannot select another region or zone, submit a ticket.