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Alibaba Mail:What can I do if I cannot send emails using Webmail?

Last Updated:Feb 28, 2019

You can view the status of the mailbox and email account. If the mailbox has expired, you must renew the service. If the email account has been disabled, you must contact the postmaster of the company to enable the email account again. Log on to the Alibaba Mail console, choose Organizations and Users > Employee Accounts > Operation > Enable, to enable the account. If the email account is disabled, you can check whether an email that indicates your email account is disabled is received. You can follow the instructions in the email to enable your account. If you do not receive this email, you can open a ticket. Open a ticket and provide details of the error message including the returned email for Alibaba Cloud personnel.