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Cloud Backup:What can I do if a Cloud Backup client fails to be updated?

Last Updated:Feb 18, 2024

If a Cloud Backup client fails to be updated, you can log on to the server on which the backup client is installed and restart the update service of the backup client.

Symptoms

The backup client fails to be updated.

Causes

The update service of the backup client is not in the running state.

Solutions

Log on to the server on which the backup client is installed and enable the update service.

  1. Log on to the server on which the backup client is installed.

  2. Go to the path in which the update service resides.

    • In Linux

      • By default, the installation path for a backup client of an earlier version is opt\alibabacloud\hbr\update.

      • By default, the installation path for a backup client of the latest version is \opt\alibabacloud\hbrclient\update.

    • In Windows

      • By default, the installation path for a backup client of an earlier version is C:\Program Files\Aliyun Hybrid Backup Service\Update.

      • By default, the installation path for a backup client of the latest version is C:\Program Files\Aliyun Hybrid Backup Service Client\Update.

  3. To restart the update service, perform the following operation.

    • In Linux

      ./updater
    • In Windows

      Run the updater.exe file to start the update server.