All Products
Search
Document Center

ApsaraVideo Live Solution to Unable to Normal Access after Configuring CNAME Domain Name Resolution

Last Updated: Sep 01, 2021

Problem description

When you use the ApsaraVideo Live, after you add the ingest domain name and streaming domain name, you need to point the added domain name to the CNAME address assigned by the Alibaba Cloud ApsaraVideo Live. In this way, requests to access the accelerated domain name can be forwarded to the ApsaraVideo Live node. After you resolve the first-level domain name (test.com) and the second-level domain name (www.test.com ), it is found that the first-level domain name (test.com) can be opened, but the second-level domain name (www.test.com) cannot be opened. Binding origin discovery can be accessed.

Cause

Both the first-level domain name and the second-level domain name are resolved to the same CNAME( test.com.w.alikunlun.com ).

Note: Each CNAME corresponds to one domain name. Only one domain name can be resolved.

Solutions

Refer to the following operations to reconfigure based on your actual needs. Make sure that one CNAME corresponds to one domain name.

  • If you need to use a second-level domain name for access, you must resolve the CNAME www.test.com by the second-level domain name to the www.test.com.w.alikunlun.com after you delete the first-level domain name resolution. For more information, see Configure CNAME domain name resolution.
  • If you need to use a first-level domain name for access, after you delete the second-level domain name resolution, resolve the CNAME test.com by the first-level domain name to the test.com.w.alikunlun.com to recover.

References

Applicable scope

  • ApsaraVideo Live