Elastic Desktop Service:Use the monitoring and alerting features

How it works

Before alerts can be delivered, set up three components in the following order:

1. Alert contacts — the individuals who receive alert notifications. Each contact must verify their notification method (email or DingTalk chatbot) before they can receive alerts.

2. Alert contact groups — collections of alert contacts. Alert rules are bound to contact groups, not to individual contacts.

3. Alert rules — the conditions that trigger alerts, including which metric to monitor, the threshold, severity, and effective time window.

When an alert rule fires, the system sends a notification to the bound contact group. If the condition persists after the mute period ends, the system sends another notification.

Prerequisites

Before you begin, make sure you have:

• Access to the EDS Enterprise console

• At least one email address or DingTalk chatbot callback URL for alert contacts

Create alert contacts

An alert contact is a person designated to receive alert notifications.

1. Log on to the EDS Enterprise console.

2. In the left-side navigation pane, choose Monitoring & Alerts > Notifications & Alerts.

3. Click the Contact Groups & Members tab, then click the Name tab.

4. Click Create Contact. In the Create Contact panel, configure the following parameters and click Confirm.

   For DingTalk chatbot, enter the callback URL and click Test to complete verification. The chatbot takes effect only after successful verification.

   Parameter	Description
   Name	A name for the contact.
   Notification method	At least one method is required: email address or DingTalk chatbot.
   Notification language	Simplified Chinese, English, or follow the system language of the receiving device.

After creating a contact, the system sends an activation notification using the configured notification method. The contact must activate their notification method within 24 hours. Alerts are sent only to activated methods.

If the activation code expires, find the contact on the Name tab and click Resend Activation Code.

Create an alert contact group

An alert contact group is a set of alert contacts. Alert rules are bound to contact groups rather than individual contacts.

Make sure at least one alert contact exists before creating a group.

1. In the left-side navigation pane, choose Monitoring & Alerts > Notifications & Alerts.

2. Click the Contact Groups & Members tab, then click the Contact Groups tab.

3. Click Create Contact Group. In the Create Contact Group panel, configure the following parameters and click Confirm.

   Only activated contacts can receive alert notifications. Make sure all contacts in the group have activated their notification methods.

   Parameter	Description
   Group name	A name for the contact group.
   Remarks	(Optional) A description or comments for the group.
   Add contacts	Select at least one contact.

Create an alert rule

An alert rule defines the conditions that trigger an alert, including the monitored resource, metric, threshold, severity level, and the time window during which the rule is active.

Make sure at least one alert contact group exists before creating an alert rule.

Configure notification policies

Notification policies are predefined by WUYING Workspace. Enable a policy and configure its notification rules to start receiving notifications when the policy conditions are met.

View alert records

1. In the left-side navigation pane, choose Monitoring & Alerts > Notifications & Alerts.

2. Click the Alert Rules & Records tab, then click the Alert Rules tab.

3. View alert records using either of the following methods:

   • Click the Alert History tab. Enter an alert rule name or ID to filter records. To export records, click the Export icon in the upper-right corner.

   • On the Alert Rules tab, click View Details in the Actions column for a specific rule. On the Alert Records page, select a preset time period or specify a custom range.

Troubleshooting