Elastic Desktop Service:Use the monitoring and alerting features

Create an alert contact

1. Log on to the Elastic Desktop Service Enterprise console.

2. In the left-side navigation pane, choose Monitoring & Alerts > Notifications & Alerts.

3. Click the Contact Groups & Members tab, and then click the Name tab.

4. Click Create Contact. In the Create Contact panel, configure the following parameters and click Confirm.

   • Name: Contact name.

   • Contact Method: Configure at least one of the following methods: email address, or DingTalk Robot.

     Note

     After you enter a callback URL of the DingTalk chatbot, click Test to complete verification. The DingTalk chatbot takes effect only after successful verification.

   • Alert Language: You can select your preferred language for alerts between Simplified Chinese or English, or follow the system language of the device that receives alerts.

What to do next

• Activate contact methods. After the contact is created, the system sends activation notifications to the contact based on the contact method that you specify. The contact method must be activated within 24 hours after the contact receives the notifications. Alerts are sent only to activated contact methods. If the activation code sent to an alert contact expires after 24 hours, find the contact on the Name tab and click Resend Activation Code.

• To edit or delete a contact: On the Name tab, click Edit or Delete in the Actions column for the contact. You can also select multiple contacts and delete them in batch.

Create an alert contact group

Before you create an alert contact group, make sure that alert contacts are created.

1. In the left-side navigation pane, choose Monitoring & Alerts > Notifications & Alerts.

2. Click the Contact Groups & Members tab, and then click the Contact Groups tab.

3. Click Create Contact Group. In the Create Contact Group panel, configure the following parameters and click Confirm.

   • Group Name: Enter a name for the alert contact group.

   • Remarks (Optional): Enter a description or comments for the alert contact group.

   • Add Contacts: Select at least one contact.

     Note

     Make sure that the alert contact is activated. Otherwise, the contact cannot receive alert notifications.

What to do next

• Add or remove contacts. On the Contact Groups tab, find the contact group that you want to manage and click View/Add Contacts in the Actions column to add or remove contacts as needed.

• Delete a contact group. On the Contact Groups tab, click Delete in the Actions column. When you delete an alert contact group, the alert contacts are removed from the group but not deleted.

Create an alert rule

Each alert rule must be bound to a contact group. Make sure that a contact group is created before you create an alert rule.

1. In the left-side navigation pane, choose Monitoring & Alerts > Notifications & Alerts.

2. Click the Alert Rules & Records tab, and then click the Alert Rules tab.

3. Click Create Alert Rule. In the Create Alert Rule panel, configure the following parameters and click OK.

   Parameter	Description	Example
   Rule Name	Enter a name for the alert rule.	CPU usage alert
   Alert Source	Cloud Computer Premium Bandwidth	Cloud Computer
   Monitoring Scope	All Resources: The rule takes effect for all cloud computers or premium bandwidth. Cloud Computer: The rule takes effect for the selected cloud computers. Premium Bandwidth: The rule takes effect for the selected premium bandwidth.	All Resources
   Metric Type	Single Metric: Only one metric is monitored. However, you can create alert rules for the metric at different severity levels. Multiple Metrics: You can monitor multiple metrics simultaneously and create alert rules at the same severity level for each. You must define the trigger conditions for the alerts.	Single Metric
   Effective Period	The time period during which the alert rule is effective.	08:00-09:59
   Mute Period	The period used to prevent continuous alerts from the same alert rule within a specific time frame. If the alert rule is still triggered after the mute period ends, the system will send alert notifications again.	30 Minutes
   Alert Contact Group	The contact group that receives alerts.	O&M Group
   Parameters when Metric Type is set to Single Metric
   Metric	The metric that you want to monitor.	CPU Used by Current User Space (%)
   Severity & Rule	The triggering conditions at different severity levels. You must specify at least one condition.	Standard Average value in 3 consecutive periods > 80%
   Parameters when Metric Type is set to Multiple Metrics
   Severity	The contact methods to send alerts at different severity levels are different. Valid values: Critical: Phone+SMS+Email+DingTalk Warning: SMS+Email+DingTalk Info: Email+DingTalk	Standard
   Multi-metric Alert Condition	The trigger conditions for different metrics. You can configure up to 10 conditions.	The average disk usage exceeds 80%. The average memory usage exceeds 60%.
   Metric Relationship	Trigger alert when all conditions are met: When the condition of each metric is in logical AND relationship, alerts are triggered. Alerts are triggered when all conditions are met. Trigger alert when any condition is met: When the condition of each metric is in logical OR relationship, alerts are triggered. Alerts are triggered when one of the conditions is met.	Trigger alert when any condition is met
   Trigger Condition	The number of consecutive periods required for conditions to be met before an alert is triggered.	in consecutive 3 periods

What to do next

• Modify an alert rule. On the Alert Rules tab, find the alert rule that you want to modify and click Modify in the Actions column. In the Modify Alert Rule panel, modify the rule based on your business requirements.

• Disable or enable an alert rule. On the Alert Rules tab, find the alert rule that you want to disable or enable and click Disable or Enable in the Actions column. In the confirmation dialog box, click Confirm. When an alert rule is disabled, the system monitors the metrics but does not send alert notifications, even if the trigger conditions are met.

• Delete an alert rule. On the Alert Rules tab, find the alert rule that you want to delete and click Delete in the Actions column. In the confirmation dialog box, click Confirm.

Configure notification rules

1. In the left-side navigation pane, choose Monitoring & Alerts > Notifications & Alerts.

2. Click the Notification Policies & Records tab, and then click the Notification Policy tab.

3. In the Actions column of the target notification policy, click Configure Notification Rule.

4. In the Configure Notification Rule panel, configure the following parameters and click Confirm.

   Parameter	Description	Example
   Notification Period	Select the notification period range. You must select at least one period.	Friday
   Notification Time	Select the notification time. You must select at least one time point and can select up to two time points. Note The current execution time is in UTC+8 time zone.	17:00
   Notification Rule	Description of the current notification policy rule. No configuration is required.	None
   Contact Group	The contact group that receives notifications.	O&M Group

What to do next

• Enable or disable a notification policy. Click the Notification Policies tab. In the Actions column of the target notification policy, click Enable or Disable. The following policies are currently supported:

  • User account status changed to resigned: After you enable this notification policy, when a user account (including WUYING convenience account) status changes to resigned, the system automatically sends you a notification. After receiving the notification, you can decide whether to delete the resigned account or transfer assets, and whether to delete or reassign cloud computer resources allocated to the resigned account based on your actual situation. For more information, see Manage resigned convenience accounts.

• View notification records. Click the Notification Policies & Records tab, and then click Notification Records. In the Actions column of the target notification policy, click View Details.

What should I do if an alert rule is configured but no alerts are sent to the designated contacts?

Specific data on cloud computers is collected by CloudMonitor agent. By default, CloudMonitor agent is disabled in cloud computers. If metrics are missing, perform the following steps to enable CloudMonitor agent:

1. Press the shortcut keys Win+R on your cloud computer, and enter services.msc in the Run window. Then, press Enter to open the Services window.

2. In the Services window, find the service named argusagent service, right-click the service, and select Properties.

3. On the General tab, set the Startup Type parameter to Automatic. If the service is not running, click Start in the Service Status section and then click OK.