The Diagnosis feature quickly detects issues with cloud computer connections, networks, and logons. It automatically generates analysis reports and offers troubleshooting suggestions, helping enterprises identify problems faster, minimize downtime, and make better use of resources.
Scenarios
Frequent disconnections
If a cloud computer frequently disconnects, use the "Cloud Computer Connection Diagnosis" tool and set a time range. The system will automatically check for issues such as resource load on the cloud computer and client, and configuration problems in the environment. It will then provide repair suggestions, such as adjusting resource specifications.
Network access denied
If you can't access the Internet from your cloud computer, use the "Internet Connection Diagnosis" tool. It quickly identifies the cause, such as network policy restrictions, firewall conflicts, or website access failures, and provides recommended solutions, like updating whitelist or blacklist rules.
Logon failures
If you experience logon failures on software clients or hardware terminals, use the "Logon Exception Diagnosis" tool to identify issues such as incorrect client settings, insufficient account permissions, or restrictive logon policies. The tool may provide recommendations like resetting the password or updating the client version to resolve the problem.
Usage notes
The Diagnosis feature is unavailable for cloud computer shares.
Procedure
The Diagnosis feature can be accessed through multiple entry points. Select one of the following entry points based on your business requirements:
Access through the Resources module
Log on to the EDS Enterprise console.
In the left-side navigation pane, choose .
In the upper-left corner of the top navigation bar, select a region.
On the Cloud Computers page, find the target cloud computer and use one of the following methods to proceed:
Click the ⋮ icon in the Actions column and select Diagnosis.
Click the ID of the target cloud computer and then the Diagnosis tab.
On the Diagnosis tab, click Diagnose.
In the Diagnose panel, configure the following parameters as needed and click Confirm.
Parameter
Description
Time Range
Set the time range for diagnosing the cloud computer. Valid values:
1 Hour
6 Hours
1 Day
3 Days
Custom
NoteThe custom time range supports flexible configuration, with a maximum diagnostic span of up to 30 days.
Diagnostic Scenario
Select a diagnostic scenario for the cloud computer. Valid values:
Cloud Computer Connection Diagnosis: checks whether the cloud computer experienced disconnection errors within the specified time range. The diagnosis includes the following items:
Cloud computer environment configuration
Cloud computer resource load
Client resource load
Internet Connection Diagnosis: checks whether the cloud computer could access the Internet normally within the specified time range. The diagnosis includes the following items:
Cloud computer environment configuration
Network packet policy configuration
Network blacklist/whitelist policy configuration
Connectivity test for a local website
Connectivity test for a third-party website
Logon Exception Diagnosis: checks whether there were logon failures on software clients or hardware terminals within the specified time range. The diagnosis includes the following items:
Cloud computer environment configuration
Client configuration
Logon policy
On the Diagnosis tab, view the status of the diagnostic task in the Diagnostic Status column. Click the target report ID in the Report ID column to view detailed diagnostic information.
Access through the Cloud Computer Monitoring module
Log on to the EDS Enterprise console.
In the left-side navigation pane, choose .
In the upper-left corner of the top navigation bar, select a region.
On the Cloud Computer Monitoring page, click the Cloud Computers tab, find the target cloud computer, and then click Diagnosis in the Actions column.
On the Diagnosis tab, click Diagnose.
In the Diagnose panel, configure the following parameters as needed and click Confirm.
Parameter
Description
Time Range
Set the time range for diagnosing the cloud computer. Valid values:
1 Hour
6 Hours
1 Day
3 Days
Custom
NoteThe custom time range supports flexible configuration, with a maximum diagnostic span of up to 30 days.
Diagnostic Scenario
Select a diagnostic scenario for the cloud computer. Valid values:
Cloud Computer Connection Diagnosis: checks whether the cloud computer experienced disconnection errors within the specified time range. The diagnosis includes the following items:
Cloud computer environment configuration
Cloud computer resource load
Client resource load
Internet Connection Diagnosis: checks whether the cloud computer could access the Internet normally within the specified time range. The diagnosis includes the following items:
Cloud computer environment configuration
Network packet policy configuration
Network blacklist/whitelist policy configuration
Connectivity test for a local website
Connectivity test for a third-party website
Logon Exception Diagnosis: checks whether there were logon failures on software clients or hardware terminals within the specified time range. The diagnosis includes the following items:
Cloud computer environment configuration
Client configuration
Logon policy
On the Diagnosis tab, view the status of the diagnosis task in the Diagnosis Execution Status column and click the target diagnosis report ID in the Report ID column to view the diagnosis details.
What to do next
View diagnostic reports
After initiating a diagnosis, you can view historical diagnostic information at any time, including the diagnostic scenario, execution status, and results. You can also view the solution, along with other detailed diagnostic data and basic cloud computer information, in the diagnostic details.
Log on to the EDS Enterprise console.
In the left-side navigation pane, choose .
In the upper-left corner of the top navigation bar, select a region.
On the Cloud Computers page, click the ID of the target cloud computer and then the Diagnosis tab.
On the Diagnosis tab, click the ID of the target diagnostic report in the Report ID column to view the details.