FAQ - Elastic Desktop Service - Alibaba Cloud Documentation Center

This topic provides FAQ about billing and cloud computers for administrators and end users.

FAQ about billing

What cloud computer types does Elastic Desktop Service provide and how am I charged for the cloud computer types?
Can Elastic Desktop Service still provide services as expected when my Alibaba Cloud account has overdue payments?
Will Alibaba Cloud send notifications if my account has overdue payments? When will I receive these notifications?
Can I change the billing method of cloud computers?

FAQ for administrators

The following table lists frequently asked questions about cloud computers for administrators and links.

Cloud computers

Category	FAQ
Creation and deployment	What do I do if cloud computers fail to be created? What do I do if a cloud computer remains in the Registering state? Can I migrate a cloud computer from the China (Hangzhou) region to the China (Beijing) region? How do I quickly copy a cloud computer?
Users and assignment	Why is the user list empty when I create a cloud computer? Can I assign a cloud computer to multiple end users? What do I do if no cloud computer is displayed on the Alibaba Cloud Workspace client of an end user? What do I do if an end user cannot create folders or files in the root directory of the C drive on a cloud computer?
Query and management	How do I restart a cloud computer by running a remote command? How do I upgrade the GRID driver of an Enterprise Graphics cloud computer?
Storage and networks	What do I do if the capacity of a disk remains unchanged after I resize the disk? Why am I unable to select an office network when I create an Apsara File Storage NAS (NAS) file system? What do I do if "The charge type of network package in office site is not allowed to delete" appears when I delete an office network?
Applications and peripherals	What do I do if an end user is prompted to enter the administrator password when the end user installs applications on a cloud computer? How do I configure automatic installation for a self-managed application? What do I do if a USB device that is connected to an on-premises terminal cannot be used on a cloud computer?
Extension and others	How do I handle API call errors on cloud computers?

Networks

Policies

Images

FAQ for end users

The following table lists frequently asked questions about cloud computers for end users and links.

Clients

Category	FAQ
Installation and uninstallation	What do I do if the message "This program requires Windows Service Pack 1 or later" appears when I install an Alibaba Cloud Workspace client? What do I do if a message indicating a UsbDk Runtime Libraries Installer failure appears when I install an Alibaba Cloud Workspace client? How do I update an Alibaba Cloud Workspace terminal? What do I do if the Alibaba Cloud Workspace icon still appears after I uninstall the macOS client?
Running and logon	What do I do if an Alibaba Cloud Workspace client fails to run after I install it? What do I do if the message indicating VCRUNTIME140.dll missing appears when I launch an Alibaba Cloud Workspace client? What do I do if the message "Alibaba Cloud Workspace can't be opened because the identity of the developer cannot be confirmed" appears when I try to launch it? What do I do if a Windows client unexpectedly exits when I launch it? What do I do if the message indicating network request timeout appears when I log on to an Alibaba Cloud Workspace client? What do I do if a message indicating that the current office network does not allow access from XX appears when I log on to an Alibaba Cloud Workspace client? What do I do if a message indicating that an office network of the RAM user type is not supported appears when I log on to an Alibaba Cloud Workspace client? What do I do if a message indicating invalid username or password appears when I log on to an Alibaba Cloud Workspace client?
Features and others	Is the local disk mapping feature supported when I use an Alibaba Cloud Workspace client for web to connect to a cloud computer?

Cloud computer connection

Cloud computer usage

Category	FAQ
Connection to cloud computers and Internet access	What do I do if I cannot start my cloud computer? What do I do if I cannot access the Internet from my cloud computer? What do I do if I cannot access a website from my cloud computer? What do I do if I cannot access specific websites by using the Firefox browser on my Ubuntu cloud computer? What do I do if the VPN software on my Windows cloud computer is always unexpectedly disconnected? What do I do if I cannot access websites that have high-security requirements from my Windows cloud computer?
Files and transmission	What is the maximum size of a file that can be uploaded to a cloud computer? How do I use my cloud computer to upload and download files? What do I do if I cannot create files or folders in the root directory of the C drive? What do I do if the data that is copied from Excel cells is pasted as an image on my Adaptive Streaming Protocol (ASP)-based cloud computer?
Configurations and permissions	Why does a message indicating that I do not have the administrator permissions appear on my cloud computer in specific scenarios even though I have the administrator permissions? What permissions do I need to install fonts on my cloud computer? What do I do if the data disk size of my cloud computer is smaller than that of the corresponding cloud computer template? What do I do if the system disk size of my cloud computer remains unchanged after a scale-up?
System and settings	How do I open the toolbar or the performance panel on my cloud computer? How do I update the OS of a Windows cloud computer? Can I change the system time of my cloud computer? How do I check the GPU information about my Enterprise Graphics cloud computer? Can I change the red-green-blue (RGB) settings of my Windows cloud computer? What do I do if the fonts on my cloud computer appear blurry? How do I use my cloud computer in dual-screen mode? What can I do if I cannot enter the dual-screen mode when I use a cloud computer? What do I do if Internet Information Services (IIS) is unavailable on my Windows cloud computer? What do I do if the modified UI scaling ratio does not take effect for specific software?
Software and applications	Can I purchase an application from Alibaba Cloud Marketplace by using the subscription or pay-as-you-go billing method? Can I run local applications on my cloud computer? What do I do if I am prompted to enter the administrator password when I install applications on a cloud computer? How do I install applications that require the administrator permissions? What do I do if I cannot install Adobe software on my Windows cloud computer?
Games and entertainment	What do I do if I cannot move the pointer as expected when I play a game or use 3D software on my cloud computer? What precautions do I need to take when I use my cloud computer to run software or games? What do I do if a game fails to run on my cloud computer?

Peripherals

Category	FAQ
General	What types of USB peripherals are supported by cloud computers? What do I do if the toolbar on my cloud computer does not have the Devices option?
Keyboard and mouse	What do I do if a USB keyboard fails to work on my cloud computer? What do I do if I cannot move the pointer as expected when I play a game or use 3D software on my cloud computer?
Printer	What do I do if a Windows cloud computer fails to connect to a printer and the 0x0000011b error is reported? What do I do if the printer manufacturer does not provide a printer driver for Windows Server?
USB flash drive and UKey device	How do I use a UKey device on a cloud computer? What do I do if an inserted UKey device is not displayed in the peripheral list on a cloud computer? What do I do if I cannot use a UKey device that is displayed in the peripheral list? What do I do if I fail to transfer files to and from a USB flash drive?
Mobile phone and tablet	Can I connect my cloud computer to a mobile phone or tablet? What do I do if an on-premises device can detect an ADB device but my cloud computer cannot detect it? What do I do if the mouse pointer is not displayed or the mouse does not operate as expected when I connect to my cloud computer from an iPad?