This topic provides FAQ about billing and cloud computers for administrators and end users.
FAQ about billing
FAQ for administrators
The following table lists frequently asked questions about cloud computers for administrators and links.
Cloud computers
Category | FAQ |
Creation and deployment | |
Users and assignment | |
Query and management | |
Storage and networks | |
Applications and peripherals | |
Extension and others |
Networks
Policies
Images
FAQ for end users
The following table lists frequently asked questions about cloud computers for end users and links.
Clients
Category | FAQ |
Installation and uninstallation | |
Running and logon | |
Features and others |
Cloud computer connection
What do I do if an error message appears when I connect to a Windows cloud computer?
Why am I unable to connect to a cloud computer when a firewall is enabled?
What do I do if a connection timeout error is returned when I connect to a cloud computer?
What do I do if my cloud computer remains in the Under Maintenance state?
Why am I unable to connect to a cloud computer by using Safari on a MacBook?
What do I do if a cloud computer unexpectedly exits from a macOS client?
Cloud computer usage
Category | FAQ |
Connection to cloud computers and Internet access | |
Files and transmission | |
Configurations and permissions | |
System and settings |
|
Software and applications | |
Games and entertainment |
Peripherals
Category | FAQ |
General | |
Keyboard and mouse | |
Printer | |
USB flash drive and UKey device | |
Mobile phone and tablet |