Order generation process
Alibaba Cloud creates an order record when you purchase a cloud product. Orders can be in one of three states: Unpaid, Paid, or Canceled. Various operations—including new purchases, renewals, upgrades, downgrades, and refunds—generate corresponding order types.
After the initial purchase, any subsequent change to the resource generates a new order. The following diagram illustrates the relationship between orders and the resource lifecycle:
Order operation scenarios
Orders are your purchase records on Alibaba Cloud and contain purchase and payment information. On the My Orders page, you can perform the following operations:
View the order list: View information and details for all purchased or activated resources.
Export orders: Export orders to a CSV file.
View order details: View product configuration details, quantity, service start time, and service end time.
View order status: Check if an order is paid, unpaid, or canceled.
Manage unpaid orders: Pay for an order or cancel an order.
Procedure
Log on to Alibaba Cloud and go to the My Orders page.
View the order list
Follow these steps to filter and view your generated orders.
In the upper-left corner of the My Orders page, switch between tabs to view orders for individual products and bundled products.
In the left navigation pane, choose Orders > My Orders. Filter orders under your account by critera such as product name, creation time range (order placement period), order ID, and asset/resource instance ID.
In the order list area displays the following: resource purchasing account, order ID, product name, asset/resource instance ID, order type, order status, creation time, payment/activation time, official list price, official discounted price, amount payable, , and tax.
View order details
On the order list page, find the desired order and click View Details in the Actions column to view the Order Details page.
Export orders
After filtering the orders, click the 
icon in the upper-right corner of the order list to export it.
Pay for an order
Filter for pending payment orders, select the order(s) you wish to pay, and click Pay. You will be redirected to the payment page.
You can only pay for orders with the Unpaid status.
Delete an order
Filter for pending payment orders, select the target order, click Delete, and confirm the action.
Once an order is deleted, it cannot be restored. If you require the service, you will need to place a new order.
View orders across accounts
The My Orders feature supports multi-account management for enterprises. An enterprise management account (MA) or administrator can view order information for other accounts within the enterprise or organization.
Cancel an order
An order can be canceled, but the specific permissions and procedures depend on the order type, status, and associated product.
Canceled orders cannot be recovered.
If a coupon was used for the order, the coupon is not returned.
Unpaid orders: Go to User Center > My Orders, find the unpaid order, and click Cancel.
Paid orders (unsubscribe): You can terminate an order early by unsubscribing from a resource. Note that if you enabled auto-renewal for the service, you must manually disable auto-renewal for the instance when you unsubscribe to avoid extra charges.