Queries the details of a ticket.
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Test
RAM authorization
Request parameters
Parameter | Type | Required | Description | Example |
TicketId | string | Yes | The ticket ID. | 001571BTXC |
Uid | string | No | The UID. | 1604499804113750 |
Response elements
Parameter | Type | Description | Example |
object | |||
AccessDeniedDetail | string | The details of the permission error. If you have the required permissions, an empty string is returned. | {\"AuthAction\":\"ram:GetTicket\",\"AuthPrincipalDisplayName\":\"2146216584788xxxxx\",\"AuthPrincipalOwnerId\":\"1135850448xxxxx\",\"AuthPrincipalType\":\"SubUser\",\"NoPermissionType\":\"ImplicitDeny\",\"PolicyType\":\"AccountLevelIdentityBasedPolicy\"} |
RequestId | string | The unique ID that Alibaba Cloud generates for the request. | C499BB0F-630D-5BE6-B3EA-5FCD95B85503 |
Success | boolean | Indicates whether the API call was successful. "true" indicates a successful call. | True |
Code | integer | The return code of the API request. | 0 |
Message | string | The error message. This parameter is returned when success=false. | success |
PageNumber | integer | The page number of the paginated query. | 1 |
PageSize | integer | The number of entries per page for the paginated query. | 10 |
TotalCount | integer | The total number of query results, which is the total number of your ticket records. | 108 |
| Data | object | The business data returned after the API call is successful. | |
TicketId | string | The ticket ID. | 0005PYGCW |
Title | string | The ticket title. | Why ECS renewal failed? |
Description | string | The description of the ticket. Only plain text is supported. | Why ECS renewal failed? |
CreateTime | integer | The UNIX timestamp when the ticket was created. | 1623396736000 |
CreatorId | string | The UID of the user who created the ticket. | 1168025 |
CategoryId | string | The ID of the ticket category. | 7161 |
| Status | object | The status of the ticket. The following are the valid values: 1: assigned (To be processed) 2: dealing (Processing) 3: wait_feedback (Waiting for feedback) 4: feedback (Feedback received) 5: wait_confirm (To be confirmed) 6: confirmed (Completed) | |
Label | string | The status name. | Completed |
Value | string | The status value. | 6 |
| Severity | object | The severity level. A value of 1 indicates a common issue. A value of 2 indicates an urgent issue. | |
Label | string | The severity name. | Common |
Value | string | The severity value. | 1 |
Examples
Success response
JSON format
{
"AccessDeniedDetail": "{\\\"AuthAction\\\":\\\"ram:GetTicket\\\",\\\"AuthPrincipalDisplayName\\\":\\\"2146216584788xxxxx\\\",\\\"AuthPrincipalOwnerId\\\":\\\"1135850448xxxxx\\\",\\\"AuthPrincipalType\\\":\\\"SubUser\\\",\\\"NoPermissionType\\\":\\\"ImplicitDeny\\\",\\\"PolicyType\\\":\\\"AccountLevelIdentityBasedPolicy\\\"}",
"RequestId": "C499BB0F-630D-5BE6-B3EA-5FCD95B85503",
"Success": true,
"Code": 0,
"Message": "success",
"PageNumber": 1,
"PageSize": 10,
"TotalCount": 108,
"Data": {
"TicketId": "0005PYGCW",
"Title": "Why ECS renewal failed?",
"Description": "Why ECS renewal failed?",
"CreateTime": 1623396736000,
"CreatorId": "1168025",
"CategoryId": "7161",
"Status": {
"Label": "Completed",
"Value": "6"
},
"Severity": {
"Label": "Common",
"Value": "1"
}
}
}Error codes
HTTP status code | Error code | Error message | Description |
400 | illegal.param | Illegal param. | |
401 | illegal.auth | You are not authorized to perform the operation. | You are not authorized to perform this operation. |
500 | System.error | An error occurred while processing your request. | An error occurred while processing your request. Please try again. |
403 | No permissions | No permissions to access. | RAM authentication does not have permission |
See Error Codes for a complete list.
Release notes
See Release Notes for a complete list.