This topic provides answers to some frequently asked questions (FAQ) about log loss, log deletion, and log cost reduction.
What do I do if a project cannot be deleted?
For more information about how to delete a project or Logstore, see Manage a project and Manage a Logstore. If a project fails to be deleted, see What do I do if the "Operation denied, insufficient permissions" error message is returned when I delete a project?
What do I do if specific logs cannot be found?
The related project or Logstore is deleted
If you delete a Logstore or project, the logs that are stored in the Logstore or project are deleted and cannot be restored. You can query the DeleteProject and DeleteLogStore events in the ActionTrail console. For more information about how to query events, see Query events in the ActionTrail console.
The retention period of the logs ends
After the specified retention period ends, the related logs are automatically deleted and cannot be restored. Simple Log Service deletes all expired data within 1 hour. The statistics that are displayed in Usage Details on the homepage of the Simple Log Service console is updated on the next day. For example, if you change the data retention period from 5 days to 1 day, Simple Log Service deletes the logs of the previous four days within 1 hour. For more information about how to change the data retention period of a Logstore, see How do I delete logs?
No logs are collected
Click Diagnose to check whether a collection error occurs. For more information, see How do I troubleshoot the common errors that may occur when Simple Log Service collects logs?
If no exceptions are displayed, perform troubleshooting based on the type of your logs.
For server logs, see What do I do if a Logtail machine group has no heartbeats?
For container logs, preview container metadata to check whether filter conditions are specified and whether the container metadata can match containers. Then, you can perform troubleshooting based on the instructions that are provided in What do I do if an error occurs when I use Logtail to collect logs from containers?
Overdue payments occur in Simple Log Service
If an overdue payment remains unsettled seven days after Simple Log Service is suspended, Alibaba Cloud assumes that you have stopped using Simple Log Service. In this case, your projects are released and data is deleted. Deleted data cannot be restored. For more information, see Overdue payments.
How do I delete a specific log from a Logstore? How do I reduce log storage costs?
Delete a specific log: You can delete logs only by changing the data retention period of a Logstore. After the retention period of a log ends, the log is automatically deleted.
Reduce log storage costs:
You can query Simple Log Service bills. For more information, see How do I query the storage usage and consumption records of Simple Log Service?
You can shorten the data retention period of a Logstore. For more information, see How do I delete logs?
You can enable the tiered storage feature and transfer data from the hot storage tier to the Infrequent Access (IA) storage tier or Archive storage tier. For more information, see Overview of tiered storage.
You can download logs to your computer or ship logs to Object Storage Service (OSS) for storage. For more information, see Download logs and Create an OSS data shipping job (new version).
How do I stop being billed for a Logstore?
If a Logstore exists, you are charged for active shards regardless of whether the Logstore is used. For more information, see Why am I charged for active shards? For more information about how to stop being billed for Simple Log Service, see How do I deactivate Simple Log Service or stop being billed for Simple Log Service?