All Products
Document Center

Server Load Balancer:Overdue payments

Last Updated:Sep 19, 2023

This topic describes the causes of overdue payments and suspension policies for Classic Load Balancer (CLB) instances. This topic also describes how to view overdue payments.

Overdue payments

Payment status

Resource status


Nearly due

The system calculates the average bill amount of the last 24 hours and checks whether the account balance can cover the estimated bill amount for the next three billing cycles. If the account balance is insufficient to cover the estimated bill amount for the next three billing cycles, the system sends notifications by text message and email.


You are notified if your service is about to be suspended due to an overdue payment. To ensure service continuity, renew your service at the earliest opportunity.

After you top up the account balance, your service is resumed.


If your Alibaba Cloud account has an overdue payment, all pay-as-you-go instances within your account are affected.

  • After a payment becomes overdue, the CLB instance continues to run for 15 days before the instance is suspended.

    After the instance is suspended, the billing stops.

  • If you top up your account and complete the overdue payment within 15 days after a CLB instance is suspended, the CLB service is automatically enabled and you can continue to use the CLB instance.

Fifteen days after a CLB instance is suspended due to an overdue payment, the CLB instance is released. You are notified one day before the instance is released. The configurations and data of the instance are deleted and cannot be recovered.

In this case, you cannot restore the configuration or data.

You can manage CLB instances that are expired due to overdue payments on the Expired Instances page. For more information, see Expired instances.

View the overdue amount

  1. Log on to the Billing Management console.

  2. On the Account Overview page, view overdue payments.