If you cannot connect to your Linux-based simple application server due to reasons such as modified Secure Shell (SSH) configurations, you can use the rescue feature in the Simple Application Server console to temporarily log on to the server for troubleshooting.

Background information

Only Linux servers support the rescue feature. The simple application servers created from the following images are all Linux servers:
  • Linux-based application images
  • Linux operating system (OS) images such as CentOS, Debian, and Ubuntu images


  1. Log on to the Simple Application Server console.
  2. In the left-side navigation pane, click Servers.
  3. Find the server to which you cannot connect and click the server card.
  4. In the left-side navigation pane, choose Server Maintenance > Connect.
  5. On the Connect page, click the Rescue tab.
  6. Click Reset Rescue Connect Password, enter and confirm a rescue password, and then click OK.
    Before you use the rescue feature to connect to a server, you must set a rescue password. If you have not set a logon password for the server or if you forget the logon password of the server, you must also click Reset Server Password to set or reset the logon password. Rescue password
  7. Click Rescue Connect and enter the rescue password to connect to the server.
  8. On the command line, enter root and the logon password of the server.
    If the welcome page appears as shown in the following figure, you are logged on to the server. Rescue mode