Alibaba Cloud and Salesforce jointly bring the world-renowned Customer Relationship Management (CRM) platform to China, including Sales Cloud, Service Cloud, Social Commerce, and the Salesforce Platform. Salesforce on Alibaba Cloud allows your marketing, sales, commerce, customer service, and IT teams to work collaboratively from anywhere to deliver superior user experience.
How Salesforce on Alibaba Cloud helps enterprises operating in China
Meet compliance requirements
All Salesforce products in the Greater China region are operated, maintained, and sold by Alibaba Cloud. This helps meet the compliance and data residency requirements.
Integrate with the critical local ecosystem
Salesforce on Alibaba Cloud is integrated with local social and messaging platforms, payment services, SMS services, and map services. You can serve customers on the channels they use the most.
Scale easily, securely, and flexibly
Relying on the public cloud infrastructure of Alibaba Cloud, Salesforce on Alibaba Cloud provides high scalability, security, and stability to meet your multi-faceted business development requirements.
Start building your Customer 360 designed for China
Discover which Salesforce products are available
Sales Cloud, Service Cloud, Platform Cloud, and products such as Social Commerce and Social Messaging specifically designed and launched for the Chinese market, are all running on Alibaba Cloud.
Begin your migration journey
Using Salesforce on Alibaba Cloud requires a multi-organizational architecture.
Determine your organization-split methodology and data migration policy.
Use Salesforce API tools and trusted SI partners to navigate your migration journey.
Meet local market requirements by using China-specific products and integrations
Drive sales by using Social Commerce
As a headless e-commerce cloud service, Salesforce Social Commerce is designed to support storefronts on key local channels, including mini programs in local social apps and self-managed e-commerce websites. This helps you integrate with key systems such as Order Management System (OMS) and Products Information Management (PIM).
Enable bilateral interactions with consumers by using Social Messaging
As an integration platform for digital marketing, Salesforce Social Messaging helps brands push and publish content on a variety of social channels preferred by Chinese customers, with stable delivery capability and performance.
Serve customers on local channels
Sales Cloud and Service Cloud are natively integrated with Salesforce Social Messaging and key local social and messaging platforms.
Connect your sales activities with CRM.
Synchronize chats and interactions in social apps to CRM to ensure the continuity of the customer experience.
Operate real-time customer service and optimize agent performance with the powerful service toolchain of Salesforce.