The SASE client supports network diagnosis and application diagnosis - Secure Access Service Edge

This topic describes how to use the Secure Access Service Edge (SASE) client to diagnose network and application issues.

Prerequisites

The SASE client is installed, and logon to the client is complete. For more information, see Install and log on to the SASE client.
Network protection is enabled. If you want to use the private access feature of SASE, make sure that this prerequisite is met. For more information, see Enable network protection for private access.

Network Diagnosis

Network diagnosis items include System Time, Startup Items for SASE, SASE Service, IdP, Logon Service, Upgrade Service, Service PoP, Proxy Software, Driver Service, 802.1x Root Certificate and Network Access Certificate, Software Conflict, and Key System Component Detection. We recommend that you resolve issues found in the results of network diagnosis at the earliest opportunity. Otherwise, your workloads may be affected.

On the Diagnosis page of the SASE client, click the Network Diagnosis tab. Then, click Diagnose.
If an issue is found in the results of network diagnosis, troubleshoot the issue by using one of the following methods:
- Locate the issue
  Troubleshoot the issue based on the error code. Alternatively, click Export Local Logs to troubleshoot the issue.
- Submit feedback
  Click Report issue. In the Feedback dialog box, describe your issue, enter your email address and phone number, and then click Report. The R&D personnel can locate and resolve the issue based on your feedback.

Application Diagnosis

If your access to an office application is abnormal, you must check whether network protection is enabled by using the address of the application.

On the Diagnosis page of the SASE client, click the Application Diagnosis tab. Then, configure the App Addr, Port, and Protocol parameters.
Note
Only TCP is supported.
Click Diagnose.
After the diagnosis is complete, view the information about and solutions to issues that are found in the Diagnosis Result message. Then, click Confirm.

References

The SASE client allows you to export logs to your computer for troubleshooting. For more information, see Export logs.
For more information about the error codes of the SASE client and the related solutions, see Network diagnosis-related error codes of the SASE client.