This topic describes how to obtain technical support when you encounter issues about Realtime Compute for Apache Flink.

Seek help from Alibaba Cloud technical support

  • Submit a ticket
    Notice If you use the credentials of a RAM user, you cannot submit a ticket. In this case, you can use an Alibaba Cloud account to attach the AliyunSupportFullAccess policy to your RAM user and grant the ticket management permissions to the RAM user. For more information, see Use RAM to manage permissions of O&M engineers.
    1. Got to the New Ticket page of the ticket system.
    2. Click the Down arrow icon below More Product And Service Category.
    3. Click Realtime Compute under Base Service.
    4. On the New Ticket page, configure the parameters.
    5. Click Submit.
  • Join a DingTalk group
    You can scan the following QR code to join the DingTalk group of Realtime Compute for Apache Flink. You can communicate with other users in the DingTalk group. QR code
    Note The DingTalk group is used only for communication. If you have business issues or product issues, submit a ticket.

SLA

For more information about SLA, see Service level comparison.