The user 360 displays user information in a centralized manner, takes user profiles, and provides a convenient tagging feature for you to locate clues and follow up after sales.
The current user profile includes all users in the imported User Tag Table. After ID Mapping identification, the information of the same user in the table from different channels is collected in a centralized manner.
The information type is mainly based on User Attribute, identity information (user ID and source channel), and other tags in the imported user tag table. The user attributes focus on basic information such as user name, gender, age, and city, as well as member information. All information except identity information can be directly modified in user profiles. You can add tags to user profiles.
User list management
Choose User Insights→User 360 to go to the user list. You can view the customer information, mobile phone number, customer creation time, and customer source in QA. You can query users by user ID, user group, and member level. You need to click Query to view the query results. You can use the Reset button to clear the search conditions and display all users in the list. You can also customize the tags that are displayed in the user list.
The tags displayed on the custom user list. By default, this feature is available to the workspace administrator. If the tags displayed on the custom user list are not modified on the operation page, you need to contact the workspace administrator to set relevant permissions. For more information, see Workspace Role Management.
Procedure:
1. Click User Insights → User 360 → Column Display.
2. Select the tag name that you want to display on the User 360 page and click OK.
3. The corresponding tag name is displayed in the list.
View customer details
If you want to view the details of a customer, you can click Details to view the details of the user profile.
Export user information
If a user other than the administrator wants to export user information, the user role must have "user insight-user list-user 360-export" permissions. For authorization information, see Workplace Role Management.
You can download only the IDs and tags for which a user has permissions in the tag table. For example, if a user has permissions on the mobile phone numbers of Table A but not on the mobile phone numbers of Table B, the downloaded user list contains only the mobile phone numbers from Table A and none from Table B.
Procedure
Click Export User in the upper-right corner.
NoteIf not queried, the information of all users will be exported. If a query is in progress, only the information of users in this part of the query results will be exported.
In the dialog box that appears, select the type of information that you want to export and turn on the switch for the information that you want to export, as shown in the following figure.
Click OK to download the user information file to your computer.
Download will get ZIP compressed file, need to decompress to get CSV file to use.
Unencrypted ID columns are labeled with "(UNENCRYPTED)", such as MOBILE(UNENCRYPTED).
Encrypted ID column names are labeled with the encryption method, such as MOBILE(AES).
The label column name will use the label name directly.
View user profiles
In the user list, click Details to go to the user details page, as shown in the following figure.
By default, the left side displays basic information, including the member information (system preset user attributes), initial source (that is, the table from which the user information is first imported), and associated channel (system preset user attributes).
Click Identity Information. All the IDs of the user are displayed.
By default, all tags are displayed on the right side.
Click Group. The Audience to which the user belongs is displayed. You can use the group to reach the user and push the user information to Data Bank or Kafka.
People without any label values also support filtering, and can be edited for those label information.
The label information is limited by the display space. If the label information is long, the end will be displayed as an ellipsis …, Moving the mouse to the top will show the complete information.
For each type of ID information in the identity information, move the pointer over the top to display the corresponding source table and encryption status.
Modify the information about a user
In addition to modifying field values in the source data table, you can also directly edit user information in the user list. Two methods are supported:
After the user is edited, the user information is no longer changed with the underlying data table.
In the user list, click Details to go to the user details page shown in the preceding figure. Move the pointer over the gender, age, birthday, or member information on the left side of the page. If the
icon appears, you can modify the user information, as shown in the following figure. Click elsewhere on the page to save the modification. 
In the user list, click Edit. In the dialog box that appears, modify the user information, including the name, gender, membership level, and registration time, as shown in the following figure. Click OK to save the modification.
Image labeling
A tag is used to assign a value to a tag value of the text or multi-value type. In addition to modifying field values in the source data table, you can also tag users in the user list.
Tag a single user:
NoteAfter a single user is tagged, the user information no longer changes when the underlying data table is updated.
There are two functional portals:
In the user list, click Details. On the user details page, click Tag in the upper-right corner. In the dialog box that appears, select a tag group, a tag, and a tag value, and then click OK.
The selected tag value displayed at the bottom of the pop-up window is the tag value selected this time.
In the user list, click Tag. The pop-up window appears the same as that shown in the preceding figure. In the pop-up window, select a tag group, a tag, and a tag value, and click OK.
Bulk labeling:
NoteYou can select whether to update the tags based on the new data when you schedule and import the underlying data table.
Procedure
Select users in the user list and click Batch Tag below the list, as shown in the following figure.
In the pop-up window, select a policy for scheduling new data that conflicts with the current tag value when the underlying data table is imported:
Overwrite existing tags: The latest data of the underlying data table prevails.
Ignore this operation: Retain the current tag value and ignore the update of the underlying data table.
Select a tag group, a tag, and a tag value, and then click OK.