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Drive and Photo Service:Knowledge Base

Last Updated:Jun 25, 2026

This topic describes how to use the Knowledge Base. Powered by the Tongyi Qianwen large language model, the Knowledge Base uses your enterprise knowledge to provide automatic file categorization, conversational search, conversational reading, and question answering.

Usage notes

This feature is currently available only in the China (Beijing) and Singapore regions.

Prerequisites

You have enabled and managed a knowledge base.

Knowledge Base

Knowledge base access

Log in to Cloud Drive for Enterprises. In the left navigation pane, under Knowledge Base, select a Team Knowledge Base.

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AI Copilot

Note

This feature requires AI Copilot. If AI Copilot is not enabled for your enterprise, see Enable AI Copilot.

On the Knowledge Base homepage, click Ask AI to run AI commands or perform intelligent searches on the Knowledge Base.

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Knowledge categories

View categorized files

In the Knowledge Catalog on the left, click a category title to view the files in that category.

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Download category files

In the Knowledge Catalog on the left, select a knowledge category, click the image icon, and then select download to download all files in that category.

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AI Copilot

Note

This feature requires AI Copilot. If AI Copilot is not enabled for your enterprise, see Enable AI Copilot.

In the Knowledge Catalog on the left, select a knowledge category, click the image icon, and then select Ask AI to run AI commands or perform intelligent searches on that knowledge category.

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