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    Drive and Photo Service:File download

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    Drive and Photo Service:File download

    Last Updated:May 26, 2026

    Cloud Drive for Enterprises (CDE) supports concurrent file downloads, custom download speeds, automatic retries, and anonymous downloads via share links. Download limits apply to packaged downloads.

    Features

    • Concurrent downloads for multiple files: Download up to 10 tasks at the same time.

    • Custom download speed: Set a maximum network bandwidth during concurrent downloads to reduce network impact.

    • Download retries: If a download error occurs, the system automatically retries the download to improve the task success rate.

    • Anonymous download via share links: Access a share link, select the target files, and specify a download method.image

      • Download files individually in a browser: All files are downloaded one by one through the browser, regardless of their size or number. The folder structure is not preserved.

      • Download files as a package in a browser: All files are downloaded as a package, regardless of their size or number. The total size of the files in the compressed package cannot exceed 10 GB.

      • Desktop client download: Launches the desktop client to download the files, regardless of their size or quantity. To view the download progress, right-click the Enterprise Drive (client) icon in the status bar.

    Download settings

    Administrator

    Log on to the Enterprise Drive Management Console with an administrator account. In the Enterprise Settings > File Settings section, configure the default download method for the web client. The following four modes are available:

    1. Always download files individually in a browser

      1. When a user downloads files from the web client, the files are downloaded one by one in the browser, regardless of their number or size.

      2. The original folder structure is not preserved. The downloaded files are placed directly in the local destination folder.

    2. Always download multiple files as a package in a browser

      1. When a user downloads multiple files, the system automatically packages them into a compressed file in ZIP format for download through the browser.

      2. The folder structure is preserved within the compressed package.

      3. The maximum size for a single compressed package is 10 GB.

    3. Always download using the desktop client

      1. When a user clicks Download in the web client, the installed desktop client is automatically launched to handle the download.

      2. The original folder structure is preserved. This method is suitable for scenarios that require a complete folder hierarchy.

      3. The user must have the Enterprise Drive desktop client installed and be logged on.

    4. User-defined

      1. When a user clicks Download in the web client, they can manually select a download method:

        1. Download files individually in a browser

        2. Download files as a package in a browser

        3. Download using the desktop client

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    Regular user

    Log on to Enterprise Drive as a regular user. Click your Profile Picture in the upper-right corner and select User Settings to configure file transfer settings.

    1. Desktop client settings (client installation required)

    • Download location: Customize the default save path for downloaded files.

    • Number of concurrent transfers: Set the number of files to transfer at the same time. This setting affects the overall transfer efficiency.

    • Maximum transfer speed: Set a speed limit to control upload or download bandwidth usage.

    2. Web client settings (Web client)

    • Number of concurrent transfers: Adjust the number of files to upload or download at the same time in the web client.

    • Shard size: Set the file upload shard size to optimize transfer performance based on network stability. For example, use a larger shard size for large file uploads.

    • Download location: The web client does not support setting the download path directly. Change it in your browser's download settings.

    image

    Download limits

    When downloading files as a package, the total size of files in the compressed package cannot exceed 10 GB. This limit is not adjustable. If your files exceed this limit, use the desktop client to download them.

    FAQ

    The transfer module is unavailable

    1. Download the latest version of the Enterprise Drive client and try to download the file again. See Download the client.

    2. If you have already installed the latest version of the client, restart the client and try to download the file again.

    3. If the download still fails after you try the previous two methods, export the logs and then contact us for assistance.

    Slow transfer speed

    Note

    Uploading or downloading files through the web client may result in slower transfer speeds. For better performance, switch to the desktop client. See Download the client.

    • Slow download speed on the client

      If the file download speed is slow, first confirm that the download path is a local storage folder. If it is not, switch the download location to a local path and try the download again.

    • Slow download speed from Enterprise Drive to a local machine.

      1. Go to a speed test platform to test your local network bandwidth. To ensure an accurate test, make sure that no other download tools are running in your local environment.

      2. Go to the regular user interface. Click your profile picture in the upper-right corner and choose User Settings > Network Diagnostic Tool to run a network diagnosis.

      3. After the speed test and diagnosis are complete, contact us for assistance.

    Service is initializing. Please try again later.

    If this error message appears when transferring data with Enterprise Drive, follow these steps to troubleshoot:

    1. Operating system requirements:

      Use Windows 10 or later (64-bit) or macOS 10.15 or later.

      If you have an older operating system, try using an older version of the client. However, to ensure full functionality, compatibility, and security, upgrade your operating system.

    2. Check the local loopback network:

      In the lower-left corner of your desktop, search for "CMD" and open the command prompt (CMD). Then, run the ping 127.0.0.1 command.

      If you continuously receive valid replies, the loopback network is working correctly.

      If the ping fails, your system or firewall configuration may be causing the issue.

      Recommended action:

      Temporarily disable the Windows Firewall for testing:

      1. In the lower-left corner of your desktop, search for and open "Firewall".

      2. Go to the settings page for Domain Network, Private Network, and Public Network.

      3. Turn off the firewall for each network type.

      4. Restart the Enterprise Drive client and try the file transfer operation again.

    3. Check if antivirus software is blocking the client's network access

      Some security software, such as 360 Total Security, may block the network connection of the Enterprise Drive client. This can cause transfer errors or logon failures. Follow these steps to check and allow the relevant programs:

      Example using 360 Total Security:

      1. Open 360 Total Security

        • Start 360 Security Guard and go to the Network main interface.

      2. Go to the traffic firewall settings

        • In the menu bar, select Toolbox.

        • Click Traffic Firewall to go to the settings page.

      3. Find and allow network access for related processes

        • On the Traffic Firewall page, find the list of programs that are currently connecting to the network.

        • Find datatransfer.exe or Enterprise Drive.exe in the list and check their network access status.

        • If these processes are blocked, click the Manage icon on the right and select Allow access to network.

    4. If the issue persists, export the logs and then contact us for assistance.

    Is there a speed limit?

    1. Enterprise Drive does not actively limit transfer speeds for authenticated users. In high-concurrency scenarios such as bulk distribution, the system may dynamically adjust transfer rates. If you are using the service outside the Chinese mainland, you can activate Global Accelerator to improve performance.

    2. If you have any questions, please contact us.