Common questions about Cloud Drive for Enterprises (CDE), covering permissions, storage spaces, shared links, administrator roles, and troubleshooting.
How to scale up
CDE supports two upgrade and renewal methods: the PDS console and the CDE management console. For details, see How to scale up.
How to set permissions
CDE supports permission management at three levels: enterprise space, team space, and individual folders. For details, see Configure permissions.
Permission mapping for a mounted drive
CDE permissions map directly to file and folder permissions on a mounted drive in Windows and macOS. The linked topic covers how each of the 12 CDE roles maps to mounted-drive permissions for viewing, uploading, downloading, and editing, including how custom permissions translate. For details, see Permission mapping for mounted disks.
Differences between enterprise space and team space
An enterprise space is created automatically when you purchase CDE and is accessible to all users — typically used for company-wide files such as employee handbooks. A team space is created by an administrator to match your organizational structure and supports finer-grained access control for department-level documents. The linked topic also covers how to adjust space size and permissions. For details, see Differences between enterprise workspace and team workspace.
How an external user uploads files using a shared link
To let external users upload files, create a shared link with the Allow Upload option enabled. Anyone with the link can then upload files without a CDE account. For details, see How an external user uploads files by using a shared link.
How to access PDS Developer Edition from the CDE logon page
On the CDE logon page, select Enterprise-dedicated Logon, enter your PDS Developer Edition domain ID, and log on with your PDS Developer Edition account. For details, see How to access developer edition from Enterprise Edition logon page.
Differences between a super administrator, a drive administrator, and a team administrator
CDE has three administrator roles with distinct scopes: a super administrator has global management permissions across the entire drive; a drive administrator manages the drive but cannot switch roles; a team administrator manages only their assigned team. The linked topic explains how to configure and switch between these roles. For details, see Differences between super administrators, disk administrators, and team administrators.
Why the expiration time is not updated in the CDE desktop client after renewal
After renewal, the expiration time in the CDE desktop client may take time to update while the system processes the billing change. Log out and log back in to refresh the display. If the expiration time still does not update, see the linked topic for troubleshooting steps and how to contact technical support. For details, see Why the expiration time is not updated in the desktop client of CDE after renewal.