The mounted drive maps your cloud storage to a local drive, allowing you to access cloud files and back up local files as easily as a local disk. Use the mounted drive when you need seamless file management and efficient data synchronization.
Capabilities
Supports two-way, real-time data synchronization between the local mounted drive and the cloud.
Maps cloud storage to a local disk, allowing direct access to cloud files without pre-downloading.
Provides smart file prefetching and on-demand downloads. For example, when you play an audio or video file, it streams the file, allowing you to play it as it downloads.
Uses smart cache management to provide access to all cloud files with minimal local disk usage.
Supports both Windows and macOS operating systems.
Limits
The mounted drive does not support simultaneous editing by multiple users (collaboration). For collaborative editing, use online document editing.
The mounted drive cannot be installed on Windows systems that run on ARM processors, such as some Microsoft Surface models that use Qualcomm Snapdragon processors.
The mounted drive is a client-side plugin and does not provide an API.
Applications access files on the mounted drive by reading and writing to cloud files through the drive. This requires a fast and stable network connection. If your network has low bandwidth or is unstable, such as on a mobile hotspot or a restricted network, file uploads and downloads might fail. In these cases, you can use the PDS Desktop Client to download files to your computer. After you modify the files, you can upload them back to the cloud using the desktop client.
Microsoft ended support for Windows 7 on January 14, 2020. Many software ecosystems have gradually dropped support for Windows 7. As a result, the mounted drive may not work on some older Windows 7 computers. If you encounter this issue, upgrade your system to Windows 11 or Windows 10.
Prerequisites
The desktop client is installed.
File version history is enabled.
The mounted drive is enabled.
Using the mounted drive incurs charges for data transfer and storage.
Enable the mounted drive
Only a super administrator or drive administrator can enable this feature.
Log on to the Management Console as a super administrator or drive administrator.
Go to the Management Console.
In the navigation pane on the left, choose , and then turn on the Mounted Drive switch.
Note: After you enable the mounted drive for the first time, you must log out of your account and log on again to ensure that the feature works correctly.
Install the mounted drive
Before you use the mounted drive for the first time, follow these steps to install it based on your operating system.
If the mounted drive feature is enabled but does not appear in the user interface, restart the desktop client.
Install on Windows
Log on to the desktop client.
Go to the Mounted Drive page and click Install Now. After the installation is successful, you can use the mounted drive feature.
The mounted drive cannot be installed on Windows systems that run on ARM processors.
If the installation fails on Windows, see Windows mounted drive installation fails with an error: The mounted drive is unavailable.
Install on macOS
If you use a Mac with Apple silicon, you must first configure system extensions. For more information, see Change security settings on the startup disk of a Mac.
Download and install the macFUSE driver.
The following table lists the recommended macFUSE driver versions for different macOS versions.
macOS version
macFUSE version
Notes
Tahoe 26.x
5.1.2
If you are using the latest version of macOS, install the latest version of macFUSE.
Sequoia 15.x
4.10.2
Sonoma 14.x
4.6.1
Ventura 13.x
4.6.1
Monterey 12.x
4.6.1
Big Sur 11.x
4.6.1
Other earlier versions
3.11.2
After the installation is complete, if a System Extension Blocked message appears, click Open Security Preferences.
Follow the prompts to go to System Settings > Privacy & Security. In the Security section, for "Allow applications downloaded from:", select App Store and identified developers.
Authorize the macFUSE extension from developer Benjamin Fleischer to load.
You can install and mount the disk.
Log in to the Enterprise File Management client.
Select Mounted Drive and click Install Now. After the installation is successful, you can use the mounted drive feature.
Use the local mounted drive
On the Mounted Drive page, click Open Local Mounted Drive. The local mounted drive is named PDSDrive by default when it is created.
NoteChanging the drive letter is only supported on Windows.
Once opened, manage content in the personal space, reeceived shares, and team space.
ImportantDo not delete, rename, or add files or folders to the root directory of the mounted drive.
Uninstall the mounted drive
Log on to the desktop client.
On the Mounted Disk page, click Unmount.
In the Uninstall Mounted Drive pop-up window, click OK.
FAQ
How do I resolve a mounted drive installation failure on Windows?
This failure is usually caused by an issue with the Dokan driver, a required dependency. Follow these steps to troubleshoot the problem.
For best results, install the mounted drive on a genuine, unmodified version of Windows.
To prevent data loss, always save and close your files before exiting the client.
Troubleshooting
First, check if the Dokan driver is installed by going to Control Panel > Programs and Features.
If you don't see the Dokan driver in Programs and Features, you need to install it manually.
Navigate to the following directory:
C:\Users\[YourUsername]\.edm\plugins\mountapp\pkgDouble-click the
Dokan_x64-noVC.msiinstaller to run it.
After the installation is complete, try installing the mounted drive again from the client.
On Windows 7, manual installation of the Dokan driver may fail if a required security patch is missing. You might see an error like this:
To fix this, you must install the patch before installing the driver.
Go to the Microsoft Update Catalog for KB4474419.
Download and install the correct version of the patch for your system. You must restart your computer for the changes to take effect.
Follow the steps in Scenario 1 to manually install the Dokan driver.
After the Dokan driver is installed, try installing the mounted drive again.
Why does the mounted drive fail with a macFUSE 'Unsupported macOS Version' error after I upgrade macOS?
Symptoms
After you upgrade macOS to version 15.0 or later, opening the desktop client shows a macFUSE error that says Unsupported macOS Version. This issue prevents the mounted drive from working.
Cause
The version of macFUSE is not compatible with the new version of macOS.
Solution
Open System Settings on your Mac, select macFUSE, and then click Update FUSE to upgrade.
After the update is complete, restart the desktop client.
When I delete a file from the mounted drive, does it go to my local Recycle Bin?
How do I check the version number of the mounted drive?
You can find the current version on the Mounted Drive page in the desktop client.
How do I upgrade the mounted drive?
When a new version is released, the desktop client prompts you to upgrade to the latest version. You can also manually update it on the Mounted Drive page in the desktop client by clicking Check for Updates.
