This topic describes why a downloaded image cannot be displayed and solutions to the issue.
Causes
The image suffix is incorrectly configured. For example, you set the suffix of a JPG image to .png.
The image format is not supported by the image decoding tool.
Solutions
Change the image suffix based on the image type.
Check the image format and use a tool that supports the format to decode the image.
If the issue persists, you can contact technical support.