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:[Recommended] Windows Update patch Update failure handling

Last Updated:Mar 31, 2022

Disclaimer: This article may contain information about third-party products. Such information is for reference only. Alibaba Cloud does not make any guarantee, express or implied, with respect to the performance and reliability of third-party products, as well as potential impacts of operations on the products.

Problem description

Group policies are configured for Windows instances by default. You can use Intranet WSUS to update servers and install patches. For more information, see configure automatic ECS Windows 2008 Windows Update updates.

When Windows Update needs to be installed, Windows Update may often fail. There are various types of Error codes. Where the Error Code is "80244022". the error code 80244022 is Microsoft's internal error tag. the error cause is "HTTP status 503 - the service is temporarily".

Possible cause

There are many reasons for Windows Update failures.

  • Impact of third-party antivirus software.
  • The impact of Trojans.
  • The physical memory or virtual memory of the server is insufficient.
  • Disk file system access permission issues.
  • Insufficient disk space
  • The system components or dependent services of Windows instances are damaged.
  • Windows-based ECS instances are configured with the Alibaba Cloud WSUS server by default. If the server is busy or stops responding, the Update may fail.
  • Network link or DNS resolution problems.

Solution

Alibaba Cloud reminds you that:

  • Before you perform operations that may cause risks, such as modifying instance configurations or data, we recommend that you check the disaster recovery and fault tolerance capabilities of the instances to ensure data security.
  • You can modify the configurations and data of instances including but not limited to Elastic Compute Service (ECS) and Relational Database Service (RDS) instances. Before the modification, we recommend that you create snapshots or enable RDS log backup.
  • If you have authorized or submitted sensitive information such as the logon account and password in the Alibaba Cloud Management Console, we recommend that you modify such information in a timely manner.

Please read the following precautions before implementation.

  • This article is for reference only when you use Windows instances. The Microsoft official link referenced in this article belongs to Microsoft. Please note the scope of operating systems applicable to the article, as well as possible problems caused by Microsoft Windows product iteration or delayed document update. Alibaba Cloud is not officially responsible for the reference of Microsoft official links.

To troubleshoot the problem, follow these steps:

  1. Check whether the virtual memory is configured. If not, configure the virtual memory. Restart the server after the configuration and try again. For more information about how to configure Windows virtual memory, seeconfigure configure Windows virtual memory.
  2. Check whether the internal WSUS server is accessible.
    • For classic network ECS instances, run the following command to check whether you can access port 80 of the WSUS server.
      telnet windowsupdate.aliyun-inc.com 80
    • For ECS instances in a VPC network, run the following command to check whether you can access port 80 of the WSUS server.
      telnet update.cloud.aliyuncs.com 80
  3. If Port 80 of the WSUS server fails, cancel using the WSUS server provided by Alibaba Cloud and use Microsoft's official Internet Update server for testing. For more information, see ECS Windows 2008/2012 Windows Update Related configurations.
  4. Based on the error code prompted, search for the corresponding solution on the Microsoft official website and try to solve it. Microsoft also provides a "Windows update troubleshooting", this tool automatically fixes some Windows update problems, you can try to use this tool. For details, please refer to the Windows update: FAQ on the Microsoft official website.
  5. For more information, see the official Microsoft website. Windows Update-other resources documents to reset the Windows Update component.
  6. If you reset the Windows Update components still unable to Update, see Windows Update-additional resources document reset Windows Update components manually, the gradual implementation of the mentioned command and then restart testing Windows Update.
    Note: this step is highly risky. Make sure that you back up the data on the system disk and data disk snapshots.

Application scope

  • Elastic Compute Service