This topic describes the overdue payments and renewal methods of IoT Platform instances.
Make sure that your account balance is sufficient. Devices may become unavailable due to overdue payments.
The following is the Japan (Tokyo) region instance overdue payment:
- Enterprise Edition instances
After an Enterprise Edition instance expires, no service is available. Fifteen days later, the instance is released. All resources such as products and devices in the instance are deleted and cannot be recovered. Before the instance expires, renew the instance at the earliest opportunity to ensure business continuity.
- Public instances
For a public instance, a bill is generated within 4 hours after the current billing cycle ends. If the balance of the current Alibaba Cloud account is insufficient, an overdue payment occurs.
If an overdue payment occurs, the service is still available within 24 hours. After 24 hours, the service is automatically stopped. We recommend that you top up your account balance within 24 hours to ensure business continuity.
For more information about instances, see Overview.
China (Shanghai), Singapore, Germany (Frankfurt), US (Silicon Valley), and US (Virginia) do not support the instance function. The overdue payment logic is the same as that of the Japan (Tokyo) public instance.