Intelligent agents are virtual users defined in the AI real-time interaction solution. You can create an intelligent agent based on your business requirements and integrate the intelligent agent with your application. This way, the intelligent agent can perform tasks based on the workflow that you defined during the real-time audio and video interaction between the intelligent agent and users. In this case, the real-time audio and video interaction feature is implemented. This topic describes how to create and manage an intelligent agent.
Create an intelligent agent in the IMS console
Log on to the Intelligent Media Services (IMS) console. In the left-side navigation pane, choose Intelligent Production > AI Real-time Interaction > Intelligent Agent Management. In the top navigation bar, select the China (Shanghai) region. On the Intelligent Agent Management page, click Create Intelligent Agent.
On the Create Assistant page, configure the parameters in the Basic Information section.
Configure the parameters in the Workflow Configurations section.
Associate the intelligent agent with a real-time workflow. Then, the intelligent agent runs based on the workflow. For more information about how to create a custom real-time workflow template, see Create and manage a workflow template.
Select an ApsaraVideo Real-time Communication (ARTC) application within the current account from the ARTC Application drop-down list. If no ARTC application is available, create one. For more information, see Get started with ARTC.
Configure the Intelligent Agent Opening Greeting and Voice parameters based on your business requirements. For more information about sample intelligent voices, see Sample intelligent voices.
In the Advanced Feature section, upload a custom image for the intelligent agent. This image is displayed in voice calls.
Click Submit.
Configure callbacks
After the intelligent agent is created, go to the details page of the intelligent agent. On the Callback Configurations tab of the details page, find Assistant Callback Configurations and click Enable. Then, configure the callback URL and the callback token. This way, you can obtain the latest status of the intelligent agent to better understand the operation of the intelligent agent. This facilitates necessary optimization and adjustments. If you no longer need to receive status updates, disable the callback configuration.
Try the intelligent agent
On the Intelligent Agent Management page, find the intelligent agent and click QR Code for Demo in the Actions column. After a QR code is generated, you can use the demo application provided by Alibaba Cloud to scan the QR code. Then, you can try the intelligent agent. The QR code can be used only within the specified validity period.
Modify and delete the intelligent agent
After the intelligent agent is created, you can view the intelligent agent on the Intelligent Agent Management page and perform the following operations on the intelligent agent:
Modify the intelligent agent: Find the intelligent agent and click Manage in the Actions column. On the details page of the intelligent agent, modify the parameters on the Basic Information and Callback Configurations tabs based on your business requirements.
Delete the intelligent agent: Find the intelligent agent and click Delete in the Actions column to delete the intelligent agent. Intelligent agents that are being used cannot be deleted.
Query the usage duration of the intelligent agent
Go to the AI Real-time Interaction Usage tab of the IMS console to query the usage duration of the intelligent agent.