By default, if a backup attempt fails or a backup client is disconnected from the server, Hybrid Backup Recovery (HBR) sends an alert notification to the owner of the Alibaba Cloud account. You can specify notification contacts, contact groups, and notification methods.

Notice A contact receives an alert about one hour after backup fails or a backup client is disconnected from HBR.

Create a notification contact

A notification contact is a person who receives backup alerts. To create a notification contact, perform the following steps:

  1. Log on to the HBR console.
  2. In the left-side navigation pane, click Notification Contacts.
  3. On the Alarm Contact Management page, click Create Alarm Contact in the upper-right corner of the page.
  4. In the Create Contact panel, set the Contact Name parameter.
  5. Select Email as Notification Methods. Click OK.
    After you select Email, enter an email address in the Email field and click Send. Log on to the specified email box and copy the verification code. Then, paste the verification code in the Verification Code field in the HBR console.
    Note
    • On the Contacts tab, you can view information about all notification contacts.
    • You can click Modify to edit the contact name and email box.
    • You cannot delete a notification contact if the contact is specified to receive alert notifications or added to a contact group.

Create a contact group

You can create a contact group and add multiple notification contacts to the group. Then, you can enable the group to receive the same alert notifications. This simplifies the procedure to manage the notification contacts. When an alert is triggered, HBR sends alert notifications to all contacts in the group.

  1. Log on to the HBR console.
  2. In the left-side navigation pane, click Notification Contacts.
  3. On the Notification Contacts page, click the Groups tab.
  4. In the upper-right corner, click Create Group.
  5. In the Create Group pane, specify a group name.
  6. Select the contacts that you want to add to the group and click the button. Then, the selected contacts are added to the Selected Contacts section.
  7. Click OK.
    Note
    • You can view the information of all created contact groups and the number of member contacts in each group on the Groups tab.
    • You can click Modify to modify a contact group.
    • You cannot delete a contact group if the group is specified to receive alert notifications.

Create alert policies

You can create the following types of alert policies:
Note By default, HBR sends alert notifications to the owner of the Alibaba Cloud account by using text messages or emails. If you use custom alert policies, an instance-level alert policy takes precedence over a vault-level alert policy.

  • Vault-level alert policy

    A vault-level alert policy applies to all the backup clients that are associated with the vault. Backup clients include clients for ECS backup, on-premises file backup, and on-premises virtual machine (VM) backup.

    To configure an alert policy for a vault, perform the following steps:

    1. Log on to the HBR console.
    2. On the Overview page, find the vault.
    3. In the upper-right corner of the vault, choose Settings > Modify Backup Vault.
    4. In the Modify Backup Vault panel, select an alert policy based on your business requirements. Click OK.
      Alert policy Description
      Disabled If you select this option, HBR does not send alert notifications.
      Default If you select this option, HBR sends alert notifications to the owner of the Alibaba Cloud account by using emails.
      Custom If you select this option, you must select one or more notification contacts or contact groups. HBR sends alert notifications to the contacts and contact groups that you select.

  • Instance-level alert policy

    An instance-level alert policy applies to all backup clients of an SAP HANA instance.

    To configure an alert policy for an SAP HANA instance, perform the following steps:

    1. Log on to the HBR console.
    2. In the left-side navigation pane, choose Backup > SAP HANA Backup.
    3. In the top navigation bar, select the region of the SAP HANA instance for which you want to configure an alert resides.
    4. On the SAP HANA Instances tab, choose More > Alert Settings in the Actions column of the SAP HANA instance.
    5. In the Alert Settings panel, select an alert policy based on your business requirements. Click OK.
      Alert policy Description
      Disabled If you select this option, HBR does not send alert notifications.
      Same as Vault If you select this option, the alert policy of the backup vault in which the backup data of the SAP HANA instance is stored applies to the instance.
      Default If you select this option, HBR sends alert notifications to the owner of the Alibaba Cloud account by using emails.
      Custom If you select this option, you must select one or more notification contacts or contact groups. After you complete the configuration, HBR sends alert notifications to the selected contacts and contact groups.