This topic describes the expiration and overdue payment alerts and suspension policies for Hologres instances.
A Hologres instance enters the suspended state when the instance expires or the account to which the instance belongs has overdue payments. The instance can be unlocked after you settle the overdue payments or renew the instance.
Expiration and overdue payment alerts
Billing method | Alert type | Instance status description | Suggestion | Remarks |
Subscription | Instance expiration | The instance stops providing services immediately after expiration and cannot be accessed. | Renew the instance. | To prevent your service from being suspended, you will be notified by text message or email at the following points in time to renew your instance:
|
From the first day to the fourteenth day after the instance expires, the instance is locked and cannot be accessed. During this period, no bills are generated. | Renew the instance. | To prevent your instance from being released, you will be notified by text message or email at the following points in time to renew your instance. If your instance is released, data on your instance cannot be restored.
| ||
On the fifteenth day after the instance expires, the instance is released and deleted from the console. Data on the instance is also deleted and cannot be restored. | The instance cannot be restored. | |||
Overdue payments | The instance runs as expected within 24 hours after the balance becomes overdue. | Settle the overdue payments to prevent service suspension. | To prevent your instance from being locked, you will be notified by text message or email at the following points in time to settle the overdue payments:
| |
The instance stops providing services and cannot be accessed 24 hours after the balance becomes overdue. | ||||
From the time when the instance stops providing services to the instance expiration date, the instance is locked and cannot be accessed. | ||||
Pay-as-you-go | Overdue payments | If the overdue payment is less than USD 1,000, the instance runs as expected. | Settle the overdue payments to prevent service suspension. | If you turn on Available Credit Alert, the system notifies you by text message or email when your account balance is less than the threshold that you configure. |
If the overdue payment in your account reaches USD 1,000 and the deduction fails, the instance runs as expected within 14 days. | To prevent your instance from being locked, you will be notified by text message or email at the following points in time to settle the overdue payments:
| |||
On the fifteenth day after the deduction fails, the instance is locked and cannot be accessed. During this period, no bills are generated. | The instance is immediately unlocked after you settle the overdue payments. | To prevent your instance from being locked, you will be notified by text message or email at the following points in time to settle the overdue payments:
| ||
On the fifteenth day after the instance stops providing services due to overdue payments, the instance is released and deleted from the console. Data on the instance is also deleted and cannot be restored. | The data cannot be restored. | To prevent your instance from being released, you will be notified by text message or email at the following points in time to settle the overdue payments:
|
Configure the notification methods of alerts for overdue payments
Alibaba Cloud sends an alert notification by text message or email when your Alibaba Cloud account has an overdue payment or when a Hologres instance expires. By default, the system sends the alert notification to the mobile phone number and email address that are bound to your Alibaba Cloud account. To send alert notifications to a RAM user, perform the following steps on the Message Center page within your Alibaba Cloud account.
Log on to the Alibaba Cloud Management Console by using your Alibaba Cloud account. Move the pointer over the message icon in the upper-right corner and click Message Settings.
In the left-side navigation pane of the Message Center page, click Common Settings. On the page that appears, select Product Overdue Payment, Suspension, and Imminent Release Notifications and click Modify in the Contact column.
In the Modify Contact dialog box, click Add Receiver, enter the required information to add a new account as a message receiver, select the added receiver, and then click Save.
