This topic describes the refund policies and methods of Alibaba Cloud Elasticsearch and Logstash clusters.

Refund policies and methods

The refund policies and methods of Alibaba Cloud Elasticsearch and Logstash clusters vary based on the billing method. The following table describes the refund policies and methods.
Billing method Refund policy Refund method
Subscription

You cannot request refunds.

You are not allowed to manually request refunds for your subscription Elasticsearch and Logstash clusters. If you want to terminate a subscription cluster from the next billing cycle, make sure that all data stored on the cluster is backed up. Then, log on to the Alibaba Cloud Management Console and choose Expenses > Renewal Management in the top navigation bar to disable auto-renewal for the cluster. You can use the cluster till the end of the current billing cycle. However, fees that are paid are not refunded. The cluster is not automatically renewed in the next billing cycle. If you want to immediately terminate a subscription cluster, you can submit a ticket to request the termination.

Pay-as-you-go Pay-as-you-go clusters are billed only after they are used. Therefore, refunds are not involved.
Note You can release or scale in pay-as-you-go clusters at any time based on your business requirements.
N/A.

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