This topic describes how a regular user connects to a cloud desktop in Elastic Desktop Service (EDS) and how a regular user uses the cloud desktop.

Background information

Before the regular user connects to a cloud desktop, administrators must prepare the installation package and logon information of the EDS client for the regular user.
  1. EDS clients: The regular user can connect to a cloud desktop by using one of the following clients: the software client, web client, hardware client, and mobile client.
  2. Logon information: To connect to a cloud desktop, the regular user must obtain the workspace ID to which the cloud desktop belongs, the network access mode, and the username and password.
  3. Desktop connection: After the regular user obtains the logon information, the regular user can connect to a cloud desktop by using a client based on the business requirements.

Prepare a client

A regular user can use one of the following clients to log on to a cloud desktop:
  • Software client

    The software client supports the following OSs: 64-bit Windows 7, 64-bit Windows 10, and macOS 10.13 and later. The regular user must obtain a client installation package based on the OS type of the local computer and install the client. After the client is installed, double-click the client icon to launch the client.

    You can download a client and provide the client to the regular user. The regular user can also download the client from the download link in EDS notification emails. EDS notification emails are sent only to convenience users.

  • Web client

    Google Chrome, Firefox, Microsoft Edge, and Safari are supported. To launch the web client, the regular user can go to the web client logon page.

  • Hardware client

    EDS hardware client series, including AS01 and AS02 series, are supported. After the regular user obtains an EDS hardware client, the user needs to follow the user guide to install the client and connect the client accessories, such as the power supply, monitor, keyboard, and mouse. After the client is installed and the accessories are connected, the regular user must press the power button to launch the client.

  • Mobile client

    Mobile clients such as Android (Android 10 and later) and iOS (iOS 9 and later) clients are supported. The regular user must obtain a client installation package based on the OS type of the mobile client, such as a mobile phone, and install the client. After the client is installed, click the app icon to launch the client.

    The regular user can download the client based on the following OS types:

Obtain the logon information

Before the regular user can log on to the client, the user must prepare the required logon information, including the workspace IDs, the network access mode, and the username and password. The methods that are used by the regular user to obtain the logon information vary based on the account types.
  • Convenience users can receive emails that contain logon information. The emails are sent to the specified email address of the convenience user.
  • Active Directory (AD) users do not receive emails that contain logon information. You must provide the logon information to the AD users.
The following logon information is required:
  • Workspace ID

    Cloud desktops are deployed in workspaces. You can view and record the workspace ID on the Overview page or the Cloud Desktops page in the EDS console.

  • Network access mode
    The network access mode determines whether the Internet or a virtual private cloud (VPC) is used by the client to connect to cloud desktops. When you create a workspace, you can specify the workspace connection method. After the workspace is created, you can perform the following steps to view the workspace connection method:
    1. On the Overview page in the EDS console, find the desired workspace and click the workspace ID.
    2. On the workspace details page, view the workspace connection method.
      The network access mode that is used by the client to connect to cloud desktops varies based on the workspace connection method.
      • If the workspace connection method is Internet, the client is connected to cloud desktops over the Internet.
      • If the workspace connection method is VPC, the client is connected to cloud desktops only over the private network of an enterprise.
      • If the workspace connection method is Internet and VPC, the client is connected to cloud desktops over the Internet or the private network of an enterprise.
      Note
      • If the client is connected to cloud desktops over the Internet, make sure that the on-premises network can access the Internet.
      • If the client is connected to cloud desktops over the private network of an enterprise, make sure that on-premises and off-premises networks are connected through Smart Access Gateway (SAG), Express Connect, or VPN Gateway.
  • Username and password
    • Convenience users: The convenience user account is a dedicated account system for EDS. After you create a cloud desktop in the EDS console and assign the cloud desktop to a convenience user, the system sends an email with the username, the password, and desktop instructions included to the convenience user.
    • AD users: The AD accounts are managed by enterprise AD systems. When you create an AD user of an AD domain controller, you must record the username and password of the AD user.
    Note If a regular user forgets the logon password, you can reset the password based on the instructions as described in the following topics:

Log on to the client and connect to a cloud desktop

After the regular user obtains the client installation package and the logon information, the regular user can log on to the client and connect to a cloud desktop. The following example shows how to connect to a cloud desktop by using a software client that runs Windows.

  1. Install and launch the client.
  2. In the Configuration step, enter a workspace ID, select a network access mode, and then click Next.
  3. Enter your username and password and click Next.
  4. Select a cloud desktop that is in the Running state and click Connect.
    In the window that appears, you can view the cloud desktop that is connected.