This topic provides answers to some commonly asked questions about WUYING Workspace (Pro Edition).
What do I do if a cloud computer is always in the Registering state?
Can I migrate a cloud computer from the China (Hangzhou) region to the China (Beijing) region?
What do I do if no cloud computer is displayed on the client of an end user?
What do I do if the size of a disk remains unchanged after I scale up the disk?
How do I enable silent installation for self-managed applications?
How do I quickly copy the configurations of a cloud computer?
How do I update the GRID driver of an Enterprise Graphics cloud computer?
Why is the user list empty when I create a cloud computer?
If you do not create a user before you create a cloud computer, no user is displayed in the user list when you create the cloud computer. You can create users based on the user account type. For more information about specific operations, see Create a convenience user or Create, modify, and delete AD users.
What do I do if I fail to create cloud computers?
If a large number of users attempt to create cloud computers in the WUYING Workspace console at the same time, you may fail to create cloud computers. WUYING Workspace provides a queuing mechanism. If your cloud computers are not created within one hour, a message indicating that the creation fails is displayed in the WUYING Workspace console. In this case, you can release the failed cloud computers and try again. If you do not release the failed cloud computers within seven days, WUYING Workspace automatically reclaims the cloud computers. You are not charged for the cloud computers that fail to be created.
What do I do if a cloud computer is always in the Registering state?
Use one of the following methods to resolve the issue if your cloud computer keeps in the Registering state:
Stop the cloud computer and create another cloud computer. For more information about specific operations, see Create a cloud computer.
Stop the cloud computer and use a snapshot to restore the cloud computer. For more information about specific operations, see Use snapshots (public preview).
Can I assign a cloud computer to multiple end users?
Yes, you can assign a cloud computer to multiple end users. However, only one end user can connect to the cloud computer at a time. For more information about specific operations, see Assign cloud computers to end users.
Can I migrate a cloud computer from the China (Hangzhou) region to the China (Beijing) region?
No, you cannot migrate a cloud computer from the China (Hangzhou) region to the China (Beijing) region. WUYING Workspace does not support cross-region migration of cloud computers.
What do I do if no cloud computer is displayed on the client of an end user?
Check whether the end user is assigned cloud computers by performing the following steps:
Log on to the WUYING Workspace (Pro Edition) console.
In the left-side navigation pane, choose
.In the top navigation bar, select a region.
Select Username from the drop-down list of the search box, enter the username in the search box, and then click the search icon.
If the end user is assigned cloud computers, check whether the office network ID is correct.
If no cloud computer is assigned to an end user, assign a cloud computer to the end user. For more information about specific operations, see Manage convenience users.
What do I do if an end user is prompted to enter the administrator password when the end user installs applications on a cloud computer?
If an end user does not have local administrator permissions on a cloud computer, a dialog box that prompts the end user to enter the username and password of the local administrator appears when the end user attempts to install applications on the cloud computer. In this case, you must grant local administrator permissions to the end user. Use one of the following methods to grant local administrator permissions to the end user:
Grant local administrator permissions to the end user on the Manage User page
Log on to the WUYING Workspace (Pro Edition) console.
In the left-side navigation pane, choose
.On the Manage User page, find the end user to which you want to grant local administrator permissions.
Select one of the following methods to set local administrator permissions for the end user:
Click the icon in the Local Administrator column that corresponds to the end user. In the Configure Local Administrator dialog box, select Yes for Local Administrator and click Confirm.
In the lower part of the page, choose
. In the Configure Local Administrator dialog box, select Yes for Local Administrator and click Confirm.
Restart the cloud computer.
Grant local administrator permissions by sending remote commands on the Cloud Computers page
Log on to the WUYING Workspace (Pro Edition) console.
In the left-side navigation pane, choose
.In the top navigation bar, select a region.
On the Cloud Computers page, find the cloud computer that you want to manage, click the icon in the Actions column, and then select Send Remote Commands.
Run the corresponding command based on the OS of the cloud computer.
Windows cloud computer
Select PowerShell as the command type and run the following command:
net localgroup administrators "Username" /add
Linux cloud computer
Select Shell as the command type and run the following command:
#!/bin/bash echo "ecd\\\Username ALL=(ALL) NOPASSWD:ALL #SET_BY_EDS" >> /etc/sudoers
NoteReplace Username with the username of the end user.
To obtain the username, the end user can perform the following steps: Connect to the cloud computer, enter cmd in the search box in the lower-left corner of the desktop to open the Command Prompt window, and then run the
whoami
command. The string in the command output is the Username.If the issue persists on a Linux cloud computer after you run the preceding command, run the
sudo su
command to switch to the root user and run thepasswd root
command to change the password. Then, the end user can retry the installation.
Restart the cloud computer.
How do I update the OS of a Windows cloud computer?
To update the OS of a Windows cloud computer, perform the following steps:
Make sure that the system snapshot of the Windows cloud computer is backed up before the update.
Press the
Win+R
shortcut and enter cmd in the Run window.In the Command Prompt window, run the following command:
sc.execonfig"wuauserv"start=demand
After the success message appears, run the following command:
sc.exestartwuauserv
What do I do if a USB device that is connected to a local computer cannot be used on a cloud computer?
To resolve the issue, perform the following steps:
Windows cloud computers do not allow drivers to be installed in the temp
directory. If a driver is installed in the temp
directory, the installed driver is deleted the next time the cloud computer is started. Consequently, USB devices that are connected to the local computer cannot be used as expected on the cloud computer.
Check whether the USB redirection feature is enabled. For more information, see Peripheral control.
Check whether the printer redirection and webcam redirection features are enabled. For more information, see Create a basic policy.
NoteIf end users want to use USB printers or webcams that are connected to local computers on cloud computers, make sure that the printer redirection and webcam redirection features are enabled.
Check whether the drivers that are required for USB devices are installed.
NoteIf end users want to use USB security keys that are connected to local computers on cloud computers, make sure that the drivers that are required for the USB security keys are installed.
Check whether the USB policy is configured.
In the upper-right corner of the desktop of a cloud computer, click the icon and click Settings in the pop-up panel. In the Settings dialog box, click Peripherals and configure a USB device whitelist or blacklist on the Local Peripherals tab based on your business requirements.
What do I do if the size of a disk remains unchanged after I scale up the disk?
If the size of a disk on a cloud computer cannot meet your business requirements, you can scale up the disk. If the size of the disk remains unchanged after you scale up the disk, you must scale up the partitions of the disk. For more information about specific operations, see Scale up the partition of a data disk.
How do I configure automatic installation for a self-managed application?
Whether a self-managed application supports automatic installation is determined by the application itself.
If the application supports silent installation, you can use one of the following methods to configure automatic installation for the application.
Click Auto Installation in the Actions column of the self-managed application and follow the on-screen instructions to proceed. For more information, see Assign and install an application.
If you want to enable silent installation for self-managed applications that do not support silent installation, submit a ticket to obtain technical support.
What do I do if an end user cannot create folders or files in the root directory of the C drive on a cloud computer?
Problem description: When an end user tries to create files or folders in the root directory of the C drive on a Windows cloud computer that belongs to a shared cloud computer pool, a message appears even if the end user was granted the local administrator permissions. The message indicates that the end user does not have the permissions to access the root directory.
Cause: Cloud computers that belong to a shared cloud computer pool do not allow end users to create files or folders in the root directory of the C drive.
Solution:
Log on to the WUYING Workspace (Pro Edition) console.
In the left-side navigation pane of the WUYING Workspace console, choose Resources & Terminals > Cloud Computer Pools. On the Cloud Computer Pools page, find the cloud computer pool to which the cloud computer belongs based on the cloud computer ID.
Click the ID of the cloud computer pool. On the details page of the cloud computer pool, click the Command Execution Details tab.
On the Command Execution Details tab, click Send Remote Commands.
In the Send Remote Commands dialog box, set the Command Type and Select Cloud Computer parameters.
NoteFor Windows cloud computers, you can set the Command Type parameter to PowerShell or Bat.
In the Command Content box, enter the following command to remove the limit on the root directory of the C drive:
cmd.exe /c "icacls C:\ /grant CDriveLimited:(AD)"
Create files or folders again in the root directory of the C drive as the end user.
How do I restart a cloud computer by running a remote command?
If an error such as 22, 5100, 5102, 5202, ConnectTicket.Timeout, or UnavailableDesktop.ConnectionBroken is reported or an exception such as keyboard malfunction occurs when an end user tries to connect to a Windows cloud computer, you can perform the following steps to resolve the issue:
Log on to the WUYING Workspace (Pro Edition) console.
In the left-side navigation pane, choose
.In the top navigation bar, select a region.
On the Cloud Computers page, find the running cloud computer that you want to restart, click the icon in the Actions column, and then select Send Remote Commands.
In the Send Remote Commands dialog box, select PowerShell as the command type.
In the Command Content box, run the following command and click Execute to restart the cloud computer.
taskkill /im spmonitor.exe -f | taskkill /im aspsvdi.exe -f | taskkill /im edsagent.exe -f
If the message in the following figure appears in the Command Output box, the cloud computer is restarted.
In the preceding section, a Windows cloud computer is used as an example to describe how to send PowerShell commands. The actual steps shall prevail. For more information about remote commands, see Send remote commands.
Why cannot I select an office network when I create an Apsara File Storage NAS (NAS) file system?
Problem description: When you use WUYING Workspace (Pro Edition), you must create a NAS file system for the cloud computers in the same office network to share files. However, no office network is available when you create the file system.
Cause: This issue occurs due to the following possible causes:
NAS is not activated.
No standard office network is created in the desired region.
Solution:
Log on to the NAS console and check whether NAS is activated. If not, activate NAS as prompted.
Log on to the WUYING Workspace console.
In the left-side navigation pane, choose Network & Storage > Office Network (Formerly Workspace).
On the Office Network (Formerly Workspace) page, check whether a standard office network is available. If no standard office network is available, create a standard office network. For more information about specific operations, see Create or delete a convenience office network.
After you perform the preceding steps, re-create a NAS file system. For more information about specific operations, see Mount a NAS file system on a Windows cloud computer.
How do I quickly copy the configurations of a cloud computer?
If you want to quickly copy the configurations of a cloud computer when you use WUYING Workspace (Pro Edition), perform the following steps:
Log on to the WUYING Workspace (Pro Edition) console.
In the left-side navigation pane, choose
.In the top navigation bar, select a region.
On the Cloud Computers page, find the cloud computer whose configurations you want to copy, click the icon in the Actions column, and then select Create Image to create an image of the cloud computer. For more information about specific operations, see Create an image.
After you create the image, create a cloud computer template based on the image. For more information about specific operations, see Create a cloud computer template.
After you create the cloud computer template, use the template to create a cloud computer. In this case, the new cloud computer has the same configurations as the existing cloud computer. For more information about specific operations, see Create a cloud computer.
What do I do when the "The charge type of network package in office site is not allowed to delete" message appears when I delete an office network?
If you no longer use an office network, you can release all resources in the office network and then delete the office network. When you delete the office network, the "The charge type of network package in office site is not allowed to delete
" message may appear. The issue is caused by the subscription premium bandwidth plan that is associated with the office network. In this case, you must disassociate the office network from the premium bandwidth plan and try to delete the office network again. To resolve the issue, perform the following steps:
Log on to the WUYING Workspace (Pro Edition) console.
In the left-side navigation pane, choose Network & Storage > Premium Bandwidth Plan.
In the top navigation bar, select a region.
On the Premium Bandwidth Plan page, find the premium bandwidth plan that is associated with the ID of the office network that you want to delete and click Disassociate Office Network in the Actions column.
In the Confirm Office Network Disassociation message, click Confirm.
If the state of the premium bandwidth plan that is associated with the office network changes to Not Associated in the Status column, the premium bandwidth plan is disassociated from the office network.
Delete the office network. For more information about specific operations, see Create or delete a convenience office network.
How do I update the GRID driver of an Enterprise Graphics cloud computer?
Notes
Before you update a GRID driver of an Enterprise Graphics cloud computer, make sure that the available space of the system disk on the cloud computer is greater than or equal to 4 GiB.
Before you update the driver, create snapshots of the system disk. If the update fails, you can use one of the snapshots to restore the data on the system disk. For more information, see the "Create a snapshot" section of the Use a snapshot (public preview) topic.
Procedure
Log on to the WUYING Workspace console.
In the left-side navigation pane, choose Resources & Terminals > Cloud Computers.
In the upper-left corner of the top navigation bar, select a region.
Select one of the following methods to update the GRID driver based on the OS of the cloud computer.
Linux
On the Cloud Computers page, find and restart the cloud computer.
Use one of the following methods to open the Send Remote Commands dialog box.
Click the ID of the cloud computer, click the Command Execution Details tab, and then click Send Remote Commands.
In the Actions column of the cloud computer, click the icon and select Send Remote Commands.
In the Command Content section, run the following command to update the GRID driver:
ImportantBefore you send the command, make sure that the cloud computer whose GRID driver you want to update is in the Disconnected state.
It takes about 2 minutes to run the command.
if acs-plugin-manager --list --local | grep grid_driver_install > /dev/null 2>&1 then acs-plugin-manager --remove --plugin grid_driver_install fi acs-plugin-manager --exec --plugin grid_driver_install
In the lower part of the Command Output section or on the Command Execution Details tab, check that the command execution status is Successful.
Restart the cloud computer.
Windows
On the Cloud Computers page, find the cloud computer.
Run the following command to uninstall the old driver:
Use one of the following methods to open the Send Remote Commands dialog box.
Click the ID of the cloud computer, click the Command Execution Details tab, and then click Send Remote Commands.
In the Actions column of the cloud computer, click the icon and select Send Remote Commands.
In the Command Content section, run the following command to update the GRID driver:
ImportantBefore you send the command, make sure that the cloud computer whose GRID driver you want to update is in the Disconnected state.
It takes about 2 minutes to run the command.
$InstalledPlugins = $(acs-plugin-manager --list --local) if ($($InstalledPlugins | Select-String "grid_driver_install")) { acs-plugin-manager --remove --plugin grid_driver_install } acs-plugin-manager --fetchTimeout 0 --exec --plugin grid_driver_install exit $lastexitcode
In the lower part of the Command Output section or on the Command Execution Details tab, check that the command execution status is Successful.
Restart the cloud computer.
Repeat the preceding command to install the new driver.
Restart the cloud computer again.
Results
Linux
Connect to the cloud computer, open NVIDIA X Server Setting, click X Server Information in the left-side section, and find the NVIDIA Driver Version parameter. If the version is
470.161.03
, the GRID driver is updated.Windows
Connect to the cloud computer, right-click the blank area on the desktop of the cloud computer, and then select NVIDIA Control Panel to view the version of the GRID driver. If the version is
474.04
, the GRID driver is updated.
If the update fails, submit a ticket to contact WUYING Workspace technical support.
How do I handle API call errors on cloud computers?
If an error occurs when you call the WUYING Workspace API operations, you can view the error on the OpenAPI Errors Troubleshooting page based on the returned request ID.
API request links involve request construction, call request transmission, and request processing of customers. If errors occur during the API calling process, we recommend that you add exception handling logic based on your business requirements.