If your local computer does not have a software client of Elastic Desktop Service (EDS) installed, you can log on to cloud desktops from a web client. This topic describes how to connect to cloud desktops from a web client.

Prerequisites

The logon information, including the workspace ID, network access mode, username, and password, is obtained.
Note If you do not have all the logon information, contact the administrator. If you are an administrator, you can obtain the logon information on your own. For more information, see Use a cloud desktop.

Background information

You can connect to cloud desktops from clients such as software clients, web clients, hardware clients, or mobile clients. You can log on to a cloud desktop from only one type of clients at a time. When you log on to cloud desktops from a web client, take note of the following items:
  • Google Chrome, Firefox, Microsoft Edge, and Safari are supported.
  • Only convenience users or enterprise Active Directory (AD) users can log on to cloud desktops from a web client. RAM users cannot log on to cloud desktops from web clients.
  • You can connect to cloud desktops from web clients only over the Internet, instead of virtual private clouds (VPCs).
  • The multi-factor authentication (MFA) and single sign-on (SSO) features are not supported.
  • The local disk mapping feature is not supported. You cannot read data from and write data to the local disks of your computer from a cloud desktop, even if you select Read/Write for Local Disk Mapping in the policy that is associated with the cloud desktop.

Log on to a cloud desktop

  1. Go to the web client logon page.
  2. On the Configuration page, enter the ID of the workspace in which your cloud desktop resides, and click Next.
    Note The first time you log on to the EDS client, you must configure logon settings. The settings are retained for subsequent logons. If you want to change the workspace, modify the logon settings.
  3. Enter your username and password and click Next.
  4. Select a cloud desktop that is in the Running state and click Connect.
    A cloud desktop is displayed as a card that contains the desktop information, including desktop name and status. In the cloud desktop card, click More to view the details about the cloud desktop. The details include the cloud desktop ID and its configurations. You can start, stop, or restart a cloud desktop. The operations that you can perform vary based on the status of the cloud desktop.
    • For a running cloud desktop, click Stop to stop the cloud desktop.
    • For a running cloud desktop, click Restart to restart the cloud desktop.
    • For a stopped cloud desktop, click Start to start the cloud desktop.
    Note The cloud desktops in the workspace that are associated with the account and support HTML5 client access are displayed. You can start multiple cloud desktops in the workspace at the same time. If no cloud desktops are available, contact the administrator to assign a cloud desktop.
    After you connect to the cloud desktop, the cloud desktop appears in a new window. The desktop shows multiple sections, such as the desktop, toolbar, and taskbar. The options in the toolbar vary based on the logon method and OS. If you log on to a cloud desktop from a web client, you can click Icon in the upper part of the desktop to show the toolbar. The following table describes the options provided in the toolbar.
    Notice The policy that the administrator associated with your desktops determines whether the desktop supports USB peripherals, file download and upload, and clipboard usage. If you fail to perform the related operations by using the options, contact the administrator to modify the policy that is associated with your desktop.
    Option Description
    Full Screen or Window Displays the cloud desktop in full-screen or window mode.
    Multi-monitor Opens a new window for the multi-screen display.
    USB Peripherals Displays the devices that can be used to remotely connect to the cloud desktop from your computer. You can select a device based on your business requirements.
    Download or Upload Transfers files between your computer and the cloud desktop.
    Clipboard Copies data between your computer and the cloud desktop.
    Resolution Adjusts the screen resolution.
    Ctrl+Alt+Del
    • Windows cloud desktop: Shows the Windows Security page, on which you can launch Task Manager.
      Note You cannot change the password on this page.
    • Linux cloud desktop: Disconnects from the cloud desktop.
    Log Off or Disconnect Disconnects the cloud desktop from the client and closes the cloud desktop window.

Related operations

When you use the web client, you can perform the following operations:
  • Submit feedback

    In the upper-right corner of the client, click Settings and select Feedback. In the dialog box that appears, enter the feedback that you want to submit and click Confirm.

  • View the help documentation

    In the upper-right corner of the client, click Settings and select About Us.

  • Reset the password
    On the Login page, click Forgot Password. In the dialog box that appears, enter the username and the email address, and click Confirm.
    Note The email address must be the enterprise email address that the administrator used to create the convenience account. If you forget the email address, contact the administrator. The system sends a password reset email to the email address that you entered. You can click the link in the email to reset the password.

Troubleshooting

If the "Failed to assign cloud desktop resources" message appears after you log on to the client, contact your administrator to confirm whether the following configurations are complete:
  • A cloud desktop is assigned to your account.
  • The policy that is associated with the cloud desktop allows desktop access from HTML5 clients.