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    Edge Security Acceleration:Overdue payments

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    Edge Security Acceleration:Overdue payments

    Last Updated:Aug 12, 2025

    This topic describes why the Dynamic Content Delivery Network (DCDN) service is suspended and how to enable low balance alerts.

    Service suspension

    Note

    If you have an overdue payment, the system sends you a notification. In this case, you must renew your subscription at the earliest opportunity to prevent service suspension.

    • Overdue payment alerts

      When a payment becomes overdue, the system notifies you by text messages or emails.

    • Service suspension

      • If you complete a payment within 15 days after the payment becomes overdue, Alibaba Cloud CDN is not suspended. If you do not complete a payment within 15 days after the payment becomes overdue, Alibaba Cloud CDN becomes suspended.

      • After Alibaba Cloud CDN is suspended, the accelerated domain names are disabled, and the status of the domain names becomes Offline. The CNAMEs of the domain names are mapped to the invalid address offline.***.com. As a result, the domain names become inaccessible.

        Note

        For more information, see Rules for disabling accelerated domain names.

      • After Alibaba Cloud CDN becomes suspended, the resources that are cached on the points of presence (POPs) are released, and the configurations of the accelerated domain names are retained for one month.

    • Payment settlement and service resumption

      You can check your payment status in Expenses. You can top up your account balance to complete overdue payments. Alibaba Cloud CDN is resumed after overdue payments are completed. Domain names that are disabled due to overdue payments are automatically enabled. Content delivery acceleration is automatically resumed for the domain names.

      If your account is suspended for over a month, your configurations will be deleted. Once you make the payment and want to resume service, you will need to set up your account again.

    Low balance alerts

    Low balance alerts are sent to you in the following scenarios:

    • Pay-by-data-transfer: The system determines whether you have a sufficient balance in your Alibaba Cloud account to pay for the next three billing cycles based on the average payable amount of the last 7 hours. If you do not have a sufficient balance in your Alibaba Cloud account, the system notifies you by text messages or emails.

    • Pay-by-bandwidth: The system determines whether you have a sufficient balance in your Alibaba Cloud account to pay for the next billing cycle (day) based on the payable amount of the most recent billing cycle (day). If you do not have a sufficient balance in your Alibaba Cloud account, the system notifies you by text messages or emails.