After your administrator assigns you a cloud phone, log on to the Alibaba Cloud Workspace desktop client with the provided credentials to access and manage it.
Prerequisites
Before you begin, ensure that you have:
Logon credentials — Your administrator sends these to your designated email address after assigning a cloud phone. The credentials include your organization ID (or office network ID), username, and initial password.
The desktop client — Download the Alibaba Cloud Workspace client for free from Download Alibaba Cloud Workspace Client. Supported platforms:
Web: Google Chrome or Firefox
Windows: 64-bit Windows 7 and later
macOS: macOS 10.15 and later
If you are an administrator, create and assign cloud phones first:
Log on to the client
The following steps use the Windows client (v7.3.1) as an example.
Open the Windows client. In the upper part of the page, select Enterprise Edition, select the service agreement check box, enter your organization ID or office network ID, and then click the arrow icon.
Enter your username and password, then click the arrow icon.
NoteOn first login, use the initial password from your credentials email. You will be prompted to set a new password immediately. The initial password is valid for three days. If the initial password expires, click Forgot password to get a new one.
After logging on, your assigned cloud resources appear in the cloud resource list. Click the connect icon on a resource card to open it. If you don't see any cloud phones, contact your administrator to confirm that a phone has been assigned to your account.
Client UI overview
Cloud resource list
The numbered controls in the cloud resource list correspond to the following actions:
Cloud phone card — Start, shut down, or restart a cloud phone, and connect to it.
Log out — Sign out of the client.
Refresh — Reload the cloud resource list.
Search — Find a cloud phone by name. Fuzzy search is supported.
Notification center — View Management, System, and Marketing event messages.
Profile menu — Access Account Summary, Settings, and Feedback.
Profile menu
Notification center
Connect to a cloud phone
The card status determines how to open a cloud phone:
Running — Click Connect on the card. The cloud phone window opens.
In Use — The cloud phone window is already open. Click Show Window to bring it to the foreground.
Disconnect from a cloud phone
To disconnect, use either of these methods:
Click the disconnect icon in the upper-right or upper-left corner of the cloud phone window.
Click DesktopAssistant on the cloud phone screen, then click Disconnect.
Reorder cloud phone cards
Drag a cloud phone card to rearrange it. The new layout syncs across all Alibaba Cloud Workspace clients logged in with your account.
Manage a cloud phone
Control power
Manage the power state of a cloud phone directly from its card.
Start a cloud phone
If a card is dimmed and shows Stopped, click Start. The status changes to Running once the phone is ready.
Shut down a cloud phone
Save or back up any important data before shutting down. Running processes are terminated immediately, which may cause unsaved data to be lost.
Disconnect from the cloud phone, then choose Power > Shut Down on the card and click OK.
Restart a cloud phone
Save or back up any important data before restarting. Running processes are terminated immediately, which may cause unsaved data to be lost.
Disconnect from the cloud phone, then choose Power > Restart on the card and click OK.
Pin a power option
To pin a frequently used power option, click Power on the card, then click the pin icon next to the option. The pinned option appears next to Power for quick access. Only one option can be pinned at a time. If required, you can also unpin a pinned option.
View cloud phone details
Click Manage on a cloud phone card to open the Info tab. The Info tab shows the phone's basic information, configuration, and billing details.
View performance metrics
Click DesktopAssistant on the cloud phone screen, then click Metrics to view the metrics of the cloud phone.
| Metric | Description |
|---|---|
| CPU Workload | CPU utilization of the cloud phone. When the value turns red, the phone is overloaded — suspend or stop lower-priority processes to reduce the load. |
| Latency | Response time for requests sent from the cloud phone to the cloud over the Adaptive Streaming Protocol (ASP) channel. |
| Upstream | Maximum rate at which data can be uploaded to the cloud phone. |
| Downstream | Maximum rate at which data can be downloaded from the cloud phone. |