Request a refund to release your Data Security Center (DSC) instance if you no longer need its sensitive data detection and security audit capabilities.
Warning
A refund immediately releases the instance. All data and configurations are permanently deleted and cannot be recovered.
Prerequisites
Before you request a refund, review the Unsubscription Rules to understand the applicable restrictions.
Refund methods
| Scenario | Refund eligibility | How to request |
|---|---|---|
| Newly purchased instance (within 5 days of purchase), including DataBase Audit (Classified Protection Compliance Edition) | Unconditional refund | Request on the Unsubscribe page |
| Instance purchased more than 5 days ago | Not eligible for an unconditional refund | Submit a ticket if the request is due to a product issue |
| Renewal order (within 5 days of renewal, before the new service epoch starts) | Unconditional refund | Request on the Unsubscribe page |
| Renewal order (after the new service epoch starts) | No refund | — |
Refund destination
For details about where the refunded amount goes, see Unsubscription fund flow.
What's next
For common issues during the refund process, see Unsubscription FAQ.
To purchase a new DSC instance, see Purchase Data Security Center.