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Device status query

Last Updated: May 26, 2021

Message Push Service (MPS) supports querying the status of the target devices to which the messages are pushed by user ID (UserId) or device ID (DeviceId). You can check device status to faciliate troubleshooting in case of any pushing problems.

Complete the folloiwing steps to query device status:

  1. Log in to the mPaaS console, select the target app.
  2. Select Message Push Service on the left navigation pane, and then click the Query tool tab on the right to enter the device status query page.
  3. Select the query dimension, User ID or Device ID, enter the corresponding user ID or device ID, and then press Enter or click the search icon to query the relevant information of the device. The queried information includes user ID , device ID, self-built token, vendor token, platform, device manufacturer, and self-built channel status. Among the information:
    • User ID: Refers to the userid value passed in when the user calls the binding interface.
    • Device ID: For Android device, it refers to the self-built channel token; for iOS device, it refers to the APNS token.
    • Self-built Token: Refers to the identifier of self-built channel.
    • Vendor Token: Refers to the identifier of the third-party channel.
    • Self-built channel status: Indicates whether the self-built channel of the current device is online.
      • For Android device, the device status is either Online or Offline.
      • For iOS device, since the iOS platform completes message push through the third-party channel, so the device status is always Unknown.