Receive ticket approval messages - Data Management - Alibaba Cloud Documentation Center

Data Management (DMS) can send notifications about ticket approvals and execution statuses through DingTalk, DingTalk Enterprise, Lark, and email. This topic describes how to configure these notification methods.

Comparison

Item	DingTalk, DingTalk Enterprise, and Lark	Email
Supported accounts	Alibaba Cloud account RAM user Role account Note DingTalk outside China is not supported. A role account is an account used to log on to the Alibaba Cloud Management Console by configuring user-based SSO or role-based SSO. For more information, see SSO overview.	Alibaba Cloud account Role account
Approval	Approval is supported. For more information, see Approve tickets on mobile devices.	Approval is not supported.

Notifications from DingTalk, DingTalk Enterprise, and Lark

Configure the required settings in DMS and on your communication platforms (DingTalk, DingTalk Enterprise, or Lark) to receive DMS approval messages and quickly approve tickets. For more information, see Use DingTalk, DingTalk Enterprise, and Lark for notifications and Approve tickets on mobile devices.

Note

DMS lets you manage your personal information. Administrators can also manage the information of all users.

Email notifications

Follow these steps to receive ticket approval messages by email. For more information, see Basic message reception management.

Log in to Message Center.
Under Message Settings > Common Settings, find the Notifications Regarding the Creation and Activation of Product Instances row.
Select the Email check box, and then click Modify in the Actions column.
The Modify Message Reception Configuration page appears.
On the Receiving Channel tab, verify that the recipient's email settings are correct.
After you complete these settings, you will receive email notifications when a ticket in Data Management (DMS) is routed to your Alibaba Cloud account for approval.