This topic provides answers to some frequently asked questions about the intelligent monitoring system in Operation Center.
What do I do if I did not receive an alert notification about a task running failure by text message or email?
Problem description: I configured the required parameters in the intelligent monitoring system in Operation Center. However, I did not receive an alert notification by text message or email after a task failed to run.
Cause:
The mobile phone number and email address of the alert recipient that you configured are invalid.
If a DataWorks task fails to run, the system sends an alert notification to the phone number and email address of the alert recipient that you configured in the intelligent monitoring system in Operation Center. If the phone number and email address are invalid, the system sends the alert notification to the recipient that you configured on the Manage Contacts page. To go to the Manage Contacts page, click Manage Contacts in the upper-right corner of the Common Settings page by using your Alibaba Cloud account. The recipient is also the person who receives messages, such as product overdue payment, suspension, and imminent release notifications. In this case, the alert recipient that you configured in the intelligent monitoring system of Operation Center will not receive the alert notification.
Solution:
Make sure that the phone number and email address of the alert recipient that you configured in the intelligent monitoring system of Operation Center are valid so that the system can send the alert notification to the recipient.
In the upper-right corner of the Operation Center page, click the account name. In the panel that appears, click User Info in the Menu section. In the User Info dialog box, view or change the email address and phone number.
NoteIf a RAM user is used, only the Alibaba Cloud account to which the RAM user belongs can change the email address and phone number of the RAM user.
