DataV:FAQ about DataV Proxy requests

Troubleshoot connection failures for DataV Proxy requests

If you cannot connect to the DataV Proxy Service, you can follow these steps to troubleshoot the issue.

1. Check if a Configuration Error message appears on the interface.

   • If it does, the error is usually caused by a key and secret parsing failure. Perform the following steps.

     1. Check if the local time on your machine matches the standard time.

        You can search for `time` in a browser to compare your local time with the standard time.

     2. Check your key and secret for errors, such as extra spaces. Regenerate them if needed.

   • If it does not, go to the next step.

2. Log on to the machine where the DataV Proxy Service is installed. In a browser, access ip:8001/status to check if the service started properly. For example, 128.23.**.**:8001/status. The default port for the DataV Proxy Service is 8001.

   • You can execute the next step.

   • If it did not, start the DataV Proxy Service.

3. Check if the machine where the DataV Proxy Service is installed has an HTTPS certificate issued by a third party.

   • If it does, go to the next step.

   • If it does not, change the protocol in the DataV page address to HTTP when you access the DataV Proxy Service.

4. Check if the machine where the DataV Proxy Service is installed can connect to your database.

   • If it can, search for and join the DataV Communication Group 8 (ID: 31415580) on DingTalk for technical support.

   • If it cannot, verify that the configuration information for your DataV Proxy Service is correct.

Configure a secondary path for the proxy service

1. In the files folder of your dataV_Proxy installation directory, create a file named userConfig.json.

2. In the userConfig.json file, set the prefix parameter for the proxy path address. For example:

{
    "prefix": "/test"
}

3. When you add the DataV Proxy Service, configure the parameters as follows.

4. After you configure the other parameters, click OK.