causes of overdue payments for general-purpose cloud parallel file storage, service suspension status - Cloud Parallel File Storage

Learn about overdue payment impacts on General-purpose Edition Cloud Parallel File Storage (CPFS) including service suspension policies and how to resolve overdue balances.

Impacts of overdue payments

Status	Resource status	Action
Payment Overdue Alert	The system calculates the average payable amount over the last 7 hours and checks whether your account balance can cover fees for the next three billing cycles. If your balance is insufficient, the system sends a notification by text message or email. Important Overdue payments can lead to service suspension. Add funds promptly to prevent service disruptions.	Add funds
Overdue	After your Alibaba Cloud account becomes overdue, all pay-as-you-go instances in the account enter the Overdue state. The system sends a daily reminder by text message. If you add funds within 15 days after the payment becomes overdue, your service is not suspended. If the payment remains overdue for more than 15 days, Alibaba Cloud suspends the General-purpose Edition CPFS service. Data stored in your file system is retained, but no new fees are generated. If you add funds within 15 days after the service is suspended, the General-purpose Edition CPFS service resumes automatically.	Add funds
Overdue	If you do not add funds within 15 days after the service is suspended, Alibaba Cloud considers that you have voluntarily given up the service. Alibaba Cloud then releases your instance and permanently deletes all data. The data cannot be recovered.	Cannot be recovered

View the overdue amount

To check your overdue amount, go to the Account Overview page in the Expenses and Costs console. If you have overdue payments, add funds to your account promptly.