This document shows you how to quickly configure and enable a digital employee. Then use the AIOps Agent interface to interact with it using natural language. Try its O&M Q&A and data query capabilities.
Prerequisites
Before you begin, make sure that you meet the following conditions:
Service activation: You have activated Cloud Monitor 2.0 (CMS 2.0).
Permissions: You have management permissions for your current workspace or read and write permissions for the AIOps Agent module. These permissions let you create and configure digital employees.
Procedure
Step 1: Create a digital employee
A digital employee is a custom agent capability provided by the AIOps Agent. First define a digital employee instance. Configure its identity and permissions. Then call it in later sessions to perform tasks.
Log on to the Cloud Monitor 2.0 console. Click your workspace name to go to the target workspace.
In the navigation pane on the left, click AIOps Agent. Then, click Digital Employee.
In the upper-right corner of the Digital Employee page, click Create Digital Employee.
In the configuration panel that appears, enter the following basic information:
ID: The ID of the digital employee. You cannot change this after creation.
Display Name: The name shown in sessions. For example,
Payment System O&M Expert.RAM Role Type: The type of RAM role used by the digital employee. Choose Service Role or Custom Role.
RAM Role ARN: The ARN of the RAM role used by the digital employee. After you configure this, the digital employee can use the role to access data.
Service role ARN:
<a href="https://ram.console.alibabacloud.com/roles/detail?roleName=AliyunServiceRoleForCloudMonitor" id="4e2a7a86263ne" rel="noopener noreferrer" target="_blank">ServiceRoleForCloudMonitor</a>. This role has Cloud Monitor 2.0 data read permissions, including permissions for Simple Log Service (SLS) and Application Real-Time Monitoring Service (ARMS).Custom role ARN: Create a RAM role with Alibaba Cloud service as the trusted entity. Set the trusted entity name to CloudMonitor/Cms. Use the ARN format
acs:ram::{accountId}:role/{roleName}.
Description: A description of the digital employee. For example,
Monitors core applications in the payment system, analyzes alerts, and identifies root causes.Default Rule: Default rules that guide the digital employee. Use Markdown syntax.
Click OK.
NoteAfter creation is complete, you can click the
icon in the Actions column to view the digital employee details.
Step 2: Start an intelligent session
After you create the digital employee, use the AI Workspace to interact with it. Verify that the configuration works.
Switch digital employees: In the drop-down list at the bottom of the session window, select the digital employee you created in Step 1.
Send a command: Type a natural language command in the input box.
NoteTo improve accuracy, use the
@symbol to specify an observable entity.Example scenario A (data query):
@app-payment-service Query the top three instances with the highest CPU usage in the last hour.Example scenario B (fault diagnosis):
@app-payment-service Are there any anomaly alerts in the last 10 minutes? Analyze the cause.
What to do next
After you complete this Quick Start, enhance your digital employee’s professional capabilities to better fit enterprise production environments. Try the following option:
Optimize default rules
Adjust the default rules based on your business needs. For example, require the digital employee to include related log trace IDs in root cause analysis outputs.