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    Cloud Box:Deliver and accept a CloudBox

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    Cloud Box:Deliver and accept a CloudBox

    Last Updated:Jun 03, 2026

    After you purchase or scale out CloudBox resources, Alibaba Cloud delivers the CloudBox to your site. After you accept the order, the resources enter the billing term and become available.

    Deliver a CloudBox

    Alibaba Cloud contacts you within three business days of receiving your purchase order to confirm the deployment site and resource details. Delivery involves two steps:

    1. On-site engineering survey

      A CloudBox must be installed in an IDC that meets specific environmental, power, and other requirements. For more information, see Deployment requirements. The Alibaba Cloud engineer will confirm the final requirements during the on-site survey.

      • Before you make a purchase, review the deployment requirements and prepare your IDC accordingly.

      • After you make the purchase, Alibaba Cloud will contact you to schedule a time and location for the on-site survey of your IDC.

        • If your IDC meets the deployment requirements and the site survey is approved, the installation and deployment phase begins.

        • If the site survey is not approved, you must modify your IDC as specified in the survey report. The process cannot continue until the survey is approved.

        Note

        You must assign network and power engineers to assist the Alibaba Cloud engineer during the survey. Alibaba Cloud will provide a written report of the survey results. If your data center environment requires modification, you must make the changes specified in the survey report.

    2. Install and deploy the CloudBox

      After the site survey is approved, the installation and deployment phase begins. The process includes the following steps:

      1. Alibaba Cloud will contact you to schedule a time for the on-site installation.

      2. The Alibaba Cloud delivery team will transport the CloudBox to your specified location.

      3. An Alibaba Cloud engineer will complete the installation and deployment of the CloudBox at the scheduled time and location.

        Note

        Alibaba Cloud engineers perform all installation and deployment operations for the CloudBox. However, you must assign personnel from your organization to provide assistance. For example, your power engineers must ensure that the electrical installation meets safety and regulatory standards, and your network engineers must assist with connecting and testing the on-site network.

    Accept the CloudBox order

    After deployment, accept the order in the ECS console to activate the associated resources.

    Important

    If you do not accept the order within 15 business days, it is automatically accepted.

    1. In the ECS console, navigate to CloudBox > Cloud Boxes.

    2. Click the ID of the target CloudBox.

    3. Click the Resource Demand Order tab.

    4. Find the pending order and click Acceptance in the Actions column.

    5. In the dialog box, click OK.

      After acceptance, the resources in the order enter the billing term and become available.