This topic introduces Viber and highlights the advantages of using it in conjunction with Chat App Message Service.
What is Viber?
Viber is a cross-platform instant messaging application that allows users to send text messages, voice messages, images, videos, and files over the internet. With over 1 billion active users globally and approximately 260 million monthly active users, Viber operates in more than 190 countries and regions, supporting over 60 languages. Its user base is primarily concentrated in Eastern Europe, the Middle East, and Southeast Asia, with significant user activity in countries such as Thailand, Ukraine, Russia, the Philippines, Belarus, the United States, the United Kingdom, and Brazil. Additionally, Viber is highly popular in regions like North Africa, South Asia, and Latin America, making it one of the most widely used instant messaging applications worldwide.
What is Viber Business Message?
Viber Business Message is a business messaging solution that Viber designed for enterprises, enabling real-time two-way communication with customers via phone numbers. It offers a range of features to help enterprises increase customer engagement, drive sales, and improve customer service.
What are the benefits of Viber Business Message?
Wide Coverage: provides access to over 1 billion Viber users worldwide, which helps enterprises better reach and serve their customers.
Rich Media Interaction: supports multimedia messaging, including text, images, and videos, which enhances the user experience.
High Timeliness: enables instant messaging with customers, which helps resolve issues quickly.
Low Cost: offers messages that are more cost-effective compared to traditional SMS or phone calls, saving expenses for enterprises.
Trackability: provides insights into message read and open rates, which helps enterprises understand customer feedback and engagement levels.