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    Chat App Message Service:Design templates

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    Chat App Message Service:Design templates

    Last Updated:Sep 07, 2026

    Create and manage Viber message templates in the Chat App Message Service console.

    Prerequisites

    Create a template

    1. Log on to the Chat App Message Service console.

    2. In the left-side navigation pane, choose OTT Services > Viber.

    3. On the Viber Service ID list page, click the name of the Service ID that you want to manage.

    4. On the Service ID details page, click Template Design.

    5. Click Add.

    6. In the Add dialog box, configure the following parameters:

      • Template Name: Enter a template name. The name is used to identify the template in the console.

      • Template Category: Select a template category.

      • Language: Select the primary language of the template.

    7. Click OK to open the template design page.

    Design template content

    After you create a template, the template edit page opens. The page layout consists of the language list on the left, the preview area in the center, and the module configuration area on the right.

    Body settings

    In the module configuration area on the right, select Body Settings to configure the template body content.

    • Use the Content editor to enter the template text.

    • The body content supports a maximum of 875 characters. The editor footer displays the current character count in real time.

    OTP authentication template rules

    When the template category is Authentication, the following rules are displayed below the body editor under the heading.

    Note

    • The OTP template supports 33 languages. If the language is not supported, English will be used by default.

    • The verification code must be a variable named pin, such as $(pin).

    • Detailed rule descriptions appear below the body editor.

    Button settings

    In the module configuration area on the right, select Button Settings to configure action buttons for the template.

    • Button Text: Enter the text displayed on the button. Maximum length: 25 characters.

    • URL Type: Select the link type (Visit Website or Dynamic Link).

    • URL: Enter the target URL address. The value must be a valid URL.

    • Parameter Variable: Displayed when the URL type is dynamic. Use the variable selector to choose a parameter variable.

    Preview template

    The preview area in the center of the page displays the template effect in real time. You can review the final appearance before sending.

    Note

    The preview is for reference only. The actual view may vary slightly depending on the device and Viber version.

    Submit template for review

    At the top of the template details page, click Submit to submit the template for review. Templates under review cannot be sent. You must wait until the template review is approved.

    Manage template languages

    In the language list on the left side of the template details page, you can manage multiple language versions of the template.

    • Switch language: Click a language item to switch to the language version you want to edit.

    • Add language: Click Add Language, select the target language in the dialog box, and click OK to add a new language version for the template.

    • Delete language: Click the delete icon next to a language item. In the confirmation dialog, click OK. The language version is deleted and a success message is displayed. At least one language version must remain.

    Delete a template

    Note

    Deleting a template causes all message-sending tasks that use it to fail. Proceed with caution.

    1. On the Template design page, find the template and click Delete in the Actions column.

    2. In the confirmation dialog, click OK.

    What to do next

    After your template application is approved, you can perform the following operations: