Chat App Message Service:Design Viber message templates

Prerequisites

• A Viber channel is created. For more information, see Viber channels.

• A Viber Business Account is registered, associated with the Viber channel, and approved by Viber. For more information, see Service ID.

Create a template

1. Log on to the Chat App Message Service console.

2. In the left-side navigation pane, click Channel management.

3. On the Channel management page, click the Viber channel ID.

4. In the left-side navigation pane, click Template design.

5. Click Add. In the Add dialog box, configure Template name and Language.

6. Click OK to open the template design page.

Design template content

After you create a template, the template edit page opens. The page layout consists of the language list on the left, the preview area in the center, and the module configuration area on the right.

Body Settings

In the module configuration area on the right, select Body Settings to configure the template body content.

• Use the Content editor to enter the template text.

• The body content supports a maximum of 875 characters. The editor footer displays the current character count in real time.

OTP Authentication Template Rules

When the template category is Authentication, the following rules are displayed below the body editor under the heading.

Button Settings

In the module configuration area on the right, select Button Settings to configure action buttons for the template.

• Button Text: Enter the text displayed on the button. Maximum length: 25 characters.

• URL Type: Select the link type (Visit Website or Dynamic Link). This field is displayed when the link type is Visit Website, except for the Viber text_video_button format.

• URL: Enter the target URL address. The value must be a valid URL.

• Parameter Variable: Displayed when the URL type is dynamic. Use the variable selector to choose a parameter variable.

Preview Template

The preview area in the center of the page displays the template effect in real time. You can review the final appearance before sending.

Submit Template for Review

At the top of the template details page, click Submit to submit the template for review. Templates under review cannot be sent. You must wait until the template review is approved.

Manage template languages

In the language list on the left side of the template details page, you can manage multiple language versions of the template.

• Switch language: Click a language item to switch to the language version you want to edit. The language item tooltip displays the language name, review status (with icon), and failure reason (if any).

• Add language: Click Add Language, select the target language in the dialog box, and click OK to add a new language version for the template.

• Delete language: Click the delete icon next to a language item. In the confirmation dialog, click OK. The language version is deleted and a success message is displayed. At least one language version must remain.

Delete a template

1. On the Template design page, find the template and click Delete in the Actions column.

2. In the confirmation dialog, click OK.