This topic outlines Viber. It describes the benefits of using Viber with the Chat App Message Service, explains how to create a Viber channel and request a service ID, and provides information about billing.
What is Viber?
Viber is a cross-platform instant messaging application. It allows users to send text messages, voice messaging, images, videos, and files over the Internet. Viber has over one billion active users worldwide and about 260 million monthly active users (MAUs). The service is available in more than 190 countries and regions and supports over 60 languages. Its user base is primarily in Eastern Europe, the Middle East, and Southeast Asia. Countries with high user activity include Thailand, Ukraine, Russia, the Philippines, Belarus, the United States, the United Kingdom, and Brazil. Viber is also popular in North Africa, South Asia, and Latin America. It is one of the most popular instant messaging applications in the world.
What is Viber Business Message?
Viber Business Message is Viber's commercial messaging solution for businesses. It allows businesses to engage in real-time, bidirectional chats with customers using their mobile phone numbers. It provides a set of features to help businesses increase customer engagement, drive sales, and enhance customer service.
What are the benefits of Viber Business Message?
Wide reach: Reach over one billion Viber users globally to better connect with and serve customers.
Rich media interaction: Supports interactive rich media messages, including text, images, and videos, to enhance the user experience.
Real-time communication: Exchange instant messages with customers to resolve their issues quickly.
Low cost: Viber messages are more cost-effective than standard text messages or phone calls, which saves businesses money.
Trackable: Track message read and open statuses to gauge customer feedback and engagement.
Application steps
Prerequisites:
Register an account on the Alibaba Cloud International website (www.alibabacloud.com) and complete enterprise verification.
Activate Chat App Message Service.
Create a Viber channel. For more information, see Create a Viber channel.
Request a Viber service ID. For more information, see Service ID management.
Viber billing components
1. Monthly fee
A flat rate of USD 197 per month, regardless of country or region.
If your message fees are greater than the monthly fee, the monthly fee is waived, and you are charged only for the message fees.
If your message fees are less than the monthly fee, you are charged the monthly fee.
For example:
If your actual Viber message fees for a calendar month are USD 100, which is less than the monthly fee of USD 197, you will be charged USD 197.
If your actual Viber message fees for a calendar month are USD 200, which is greater than the monthly fee of USD 197, you are charged USD 200.
2. Message fees
Viber message fees vary by country, region, and message type. Fees also differ between general and special industries. If you are in a special industry, contact your account manager before you apply to confirm the monthly fee and the fees for each message type in your destination countries. For general industries, see Viber message sending fees.
3. Chat App Message Service platform fee
The Chat App Message Service platform fee is USD 0.005 per message or session, regardless of country or region.
For example, the local rate for sending a marketing message to the Philippines for a general industry is USD 0.0046 per message. After a successful delivery, the total cost is the sum of the Viber message fee and the platform service fee: USD 0.0046 + USD 0.005 = USD 0.0096.